Customer Success Executive
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Job Location:
Port Louis - Mauritius
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As part of BELTs expansion into Luxembourg and other group jurisdictions we are actively seeking an English-speaking Customer Success Officer.
Are you passionate about customer satisfaction and enjoy building strong lasting relationships Join our team to help clients get the most out of our solution!
Youll be part of a dynamic team where every voice matters. A stimulating environment at the heart of compliance and internal control challenges. Opportunities for personal and professional growth. A hybrid work setup combining flexibility and collaboration. What matters is the result.
Key Responsibilities
We currently support 70 management companies and investment firms with over 300 regular users. Your main mission will be to contribute daily to the commercial development of our RegTech and support existing clients in using the tool.
Your responsibilities will include:
- Managing and following up on client requests via email and phone
- Escalating complex requests to the Dev team and tracking resolution to inform the client
- Training client users during onboarding and building long-term trust
- Following up on the sales process
- Creating client-facing materials to guide them in using the platform
Qualifications :
- Higher education degree (minimum Bac 2)
- Experience level: at least 2 years or a significant internship including initial experience in customer relations
- Proficiency in spoken and written English
- Persuasive comfortable in both spoken and written communication to support our clients
- Marketing and communication improvement ideas
- Active participation in tool improvement with the Dev team
Additional Information :
At IQ-EQ we offer you the opportunity to develop your potential. Diversity and inclusion are core values and we foster an inclusive work environment. Our world will expose you to international experiences through interactions with clients and offices around the globe.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infras ... View more
