Consultant, Client Services
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To provide comprehensive and accurate investigation diagnosis and resolution of all high touch client inquiries requests compliments and complaints to maintain positive client experience and minimise risk and losses to Corporate & Investment Banking.
Qualifications :
Type of Qualification: First degree
Experience Required
Service Management
3-4 years
- Proficient general client services and / or support capability with some technical experience.
- Client relationship experience preferred .
- Basic knowledge and / or exposure to banking products and services
Additional Information :
Behavioural Competencies
- Embracing Change
- Interacting with People
- Inviting Feedback
- Making Decisions
- Team Working
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Client Servicing
- Continuous Improvement
- Data Analysis
- International Market Knowledge
- Product and Services Knowledge
- Query Resolution
- Root Cause Analysis
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Dynamics AX
- Editorial
- Gems Jewellery
- Accounts Reconciliation
- Information Technology
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
