Senior Service Representative
Senior Service Representative
Posted on :
30-09-2025
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
- Act as the customers advocate within our organisation and ensure that the voice of the customer is heard raising customer concerns and needs in a timely manner.
- Provide 24/7 support to customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
- Support any major or minor event investigation and support the airline in the event of operational disruption (AOG IFSD ATB DIV) providing timely technical and parts supply assistance.
- Provide product technical advice/guidance on operation maintenance configuration and troubleshooting.
- Identify potential issues with products & services to enable them to be proactively managed.
- Provide customer business forecast inputs fleet plans and shop visit plans.
- Report engine events and maintain engine configuration and engine standard in executive systems.
- Be able to represent our position to a customer and uphold that position in challenging circumstances.
Position qualifications:
- This role demands a high degree of self-motivation flexibility initiative communication skills and commitment to deliver.
- Candidates will ideally possess a thorough knowledge of the civil aviation industry and a good understanding of our products and service contracts.
- Have experience of working in a customer facing environment and ideally be educated to degree level in a relevant discipline or hold/have held an Aircraft Maintenance License.
- Have a good understanding of our strategy and business objectives.
- Have a technical and/or services background and experience of working with gas turbines their operation and functionality plus familiarity with airline maintenance practices and regulations.
- Be customer focused.
- Be IT literate Power BI VBA and DAX skills are considered advantageous.
- Be a clear concise communicator.
- Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
- Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
- Be culturally aware.
- Working Cantonese language proficiency is considered advantageous.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future.
Required Citizenship / Work Permit / Visa Status
any candidate with a valid work permit
Employment Type
Full Time
Key Skills
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