Front Desk Agent
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Job Location:
Saint Andrews - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Front Desk Agent
Location: St Andrews Fife
Contract: Full-time and Part-Time contracts available
First impressions are everything! As Front Desk Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Our absolute focus is delivering a personalised luxury experience to all guests building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.
A little bit about what you will be doing:
- Greet check-in respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalised experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
- Ensure all guest information is correct and entered correctly
- To be able to perform a variety of administration tasks including guest correspondence and reporting tasks
- To actively promote the Fairmont Brand through adhering to our mission statement and values
Qualifications :
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus
- Must be Eligible to work in the UK
Additional Information :
- Competitive salary
- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
