Service Desk Co-ordinator

Bexley - UK

Monthly Salary: £ 28000 - 28000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ashendon Recruitment is delighted to be supporting our client a respected and long-established Building Services company on Bexley High Street in their search for an experienced Service Desk Coordinator.

This is an excellent opportunity for someone who enjoys working in a fast-paced client-focused environment and takes pride in providing outstanding service and operational support. You will play a vital role in coordinating maintenance activities managing client requests and ensuring high service standards are consistently met. The role is office-based working as part of a busy team of two coordinators and three contract managers.

Key Responsibilities

Act as the first point of contact for clients handling maintenance requests faults ad hoc requests and service enquiries
Log and manage all incoming service calls and job requests using the companys CAFM (Computer-Aided Facilities Management) system
Prioritise and allocate work to engineers and subcontractors according to availability skills and location
Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements)
Coordinate and track planned preventative maintenance (PPM) schedules
Maintain accurate records of service calls client communications and engineer updates
Raise purchase orders process supplier paperwork and update job costs in line with company procedures
Provide regular updates to clients and issue completion reports or quotations when required
Support the management team with reporting compliance documentation and general administrative duties

Skills and Experience

Previous experience in a Service Desk Helpdesk or Scheduler role within building services facilities management or a similar technical sector
Excellent organisational and multitasking skills with the ability to manage multiple priorities effectively
Confident communication skills both written and verbal and a professional telephone manner
Proficient in Microsoft Office with experience using CAFM or service management systems (such as Vantify Dwellent and Proactis)
Good understanding of maintenance processes PPMs and reactive works is advantageous
Attention to detail with a proactive problem-solving approach

Personal Attributes

Professional dependable and motivated with a positive attitude
Strong team player who is also capable of working independently
Customer-focused and committed to delivering high standards of service
Calm efficient and adaptable under pressure

Ashendon Recruitment is delighted to be supporting our client a respected and long-established Building Services company on Bexley High Street in their search for an experienced Service Desk Coordinator. This is an excellent opportunity for someone who enjoys working in a fast-paced client-focused e...

Key Responsibilities

Act as the first point of contact for clients handling maintenance requests faults ad hoc requests and service enquiries
Log and manage all incoming service calls and job requests using the companys CAFM (Computer-Aided Facilities Management) system
Prioritise and allocate work to engineers and subcontractors according to availability skills and location
Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements)
Coordinate and track planned preventative maintenance (PPM) schedules
Maintain accurate records of service calls client communications and engineer updates
Raise purchase orders process supplier paperwork and update job costs in line with company procedures
Provide regular updates to clients and issue completion reports or quotations when required
Support the management team with reporting compliance documentation and general administrative duties

Skills and Experience

Previous experience in a Service Desk Helpdesk or Scheduler role within building services facilities management or a similar technical sector
Excellent organisational and multitasking skills with the ability to manage multiple priorities effectively
Confident communication skills both written and verbal and a professional telephone manner
Proficient in Microsoft Office with experience using CAFM or service management systems (such as Vantify Dwellent and Proactis)
Good understanding of maintenance processes PPMs and reactive works is advantageous
Attention to detail with a proactive problem-solving approach

Personal Attributes