Product Operations Manager (100 Remote friendly within Spain)

As a Product Ops Manager youll be responsible for orchestrating the tools processes and governance that will support our Product and Tech organisation to be extremely efficient.

This role will be initially accountable for Content and Research operations with opportunities to expand the role in the future.

On the Content Ops side you will be responsible for end-to-end content localization and translation pipeline with a strong focus on our Phrase tool. Your mission: make our translation workflows faster and smarter by leveraging AI and other tools while ensuring high quality standards. Youll act as the bridge between content designers engineers and localization partners helping us scale content efficiently and support our global growth.

On the Research Ops side you will manage a team of 3 Research Ops professionals responsible for scaling and streamlining our research processes. Your mission: ensure researchers PMs and designers can easily recruit participants run studies and access insights. Youll manage tools knowledge repositories and workflows that support both discovery and solution validation. From participant management to compliance and insight sharing youll help create a seamless efficient and high-impact research ecosystem.

Youll thrive in this role if youre proactive organized and have a high level of ownership to drive those topics autonomously.

Key responsibilities:

• Lead and develop our Research Ops team foster an inclusive collaborative culture that values operational excellence continuous learning ownership and innovation.

• Ensure research process is efficient and product teams can speak with users often and timely

• Make research knowledge accessible to all product teams 

• Strengthen participant recruitment and management for research needs

• Streamline content creation and translation process across the company.

• Collaborate with Content Designers to build and maintain guidelines tone of voice and glossary

• Strengthen quality and efficiency across the Product Ops initiatives with a high focus on localization and review processes

• Define and track impact across all Product Ops initiatives

• Define and track KPIs for both Content and Research Ops teams

• Evangelize the team work that has been done company wide.

Qualifications :

• 4 years in Research / ResearchOps background with evidence of expertise in end-to-end design with at least 3 years in a leadership position. 
• Experience working on tech product-driven SaaS companies 
• Proven Impact: Track record of delivering design solutions that measurably improved user and business outcomes. A strong portfolio/presentation with case studies that showcase: Great design execution and processes Problem-solving capabilities and Design Leadership. Please attach your portfolio to the application.
• Systems Thinking
• Ability to see the big picture while sweating the details that matter most to users.
• Understanding of systems thinking and component-based design patterns.  
• Collaboration: Strong facilitation skills and experience working within cross-functional product teams.
• Tools: Skilled in modern design and prototyping tools but equally comfortable with whiteboards sticky notes and low-fidelity sketches.
• Mindset: Deep empathy for users comfort with ambiguity and passion for learning through feedback.
• Education: Bachelors degree in Design HCI or related field (or equivalent practical experience).

Additional Information :

• Flexible remuneration and benefits system via Flexoh which includes: restaurant card transportation card kindergarten and training tax savings;
• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with our hub in Barcelona;
• Flexible working hours (fully flexible as in most cases you only have to be on a couple of meetings weekly);
• Summer intensive schedule during July and August (work 7 hours finish earlier);
• 23 paid holidays with exchangeable local bank holidays;
• Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first 

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental);
• Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Wellhub;
• Access to iFeel a technological platform for mental wellness offering online psychological support and counseling. 

We promote and embrace equal opportunities in our hiring process and also every day at work. When you apply for our roles you receive equal treatment regardless of age disabilities gender reassignment marital or civil partner status pregnancy or parental status race colour nationality ethnic or national origin religion or belief sex sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process we kindly encourage you to let us know. Behind those words youre reading theres a person (hi!) who already helped a candidate by adapting the interviews and now were lucky to have this person with us. So even if youve never asked for it before may this serve as a sign that now you can do so. We can only truly be equal if we adapt to each other.

We believe all humans in all their beautiful diversity should have equal rights dignity and respect. Period. Mariusz Gralewski  CEO

Remote Work :

No

Employment Type :

Full-time