Client Care Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Support clients through phone calls emails and chat to help them access company resources.
- Build positive relationships with clients to develop and maintain customer satisfaction.
- Provide virtual online learning support and orientation on our services and tools.
- Maintain customer feedback records for development and improvement purposes.
- Submit tickets complaints and customer concerns to stakeholders.
- Implement communication plans with clients as needed from different departments.
- Work in shifts and rotational.
Qualifications :
- 1-3 years of experience in Customer Service or related fields.
- Very good command of English both spoken and written.
- Good knowledge of MS Office (Word Excel).
- Very good communication skills.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Imagine a world where mental wellbeing is seamlessly woven into the fabric of everyday life. We are bridging the mental health treatment gap with cutting-edge tech and top-tier mental health professionals. The O7 Therapy app offers instant, anonymous support via encrypted Chat, Audi ... View more
