Customer Success Representative
Customer Success Representative
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$ 21 - 25
1 Vacancy
Job Description
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
Benefits/Perks
- Health dental and vision benefits
- RRSP retirement plan with company match
- Paid vacation and time off
- Company-paid training and development
- Employee discounts for Culligan in-home products
- Eligibility for annual recognition and training events
- Performance-based bonus opportunities tied to achieving goals and contributing to sales growth
Culligan Niagara & Purahome are seeking a Customer Service Representative (CSR) who is passionate about health wellness and helping people live better through clean water and air solutions.
This role goes beyond traditional customer service youll be a vital part of our sales success by scheduling and booking appointments for our sales reps tracking lead-to-appointment ratios and ensuring customers receive timely follow-ups. Youll also provide service coordination assisting with scheduling filter changes routine maintenance and other customer needs.
This is a growth-minded position with bonus potential based on performance. When you help achieve team goals or when your proactive outreach re-engages past prospects and contributes to a closed sale your success will be rewarded.
Were looking for someone who is detail-oriented organized and thrives on building strong connections with people. If you enjoy working with a purpose-driven team that cares deeply about wellness and customer experience this is the right role for you.
Responsibilities
- Support the sales & service team by scheduling and booking qualified appointments
- Track and improve KPIs such as lead-to-appointment conversion
- Contact customers for follow-up on leads service needs or filter change reminders
- Provide proactive customer support building strong relationships to encourage loyalty
- Schedule service and delivery orders coordinating with the service/operations team
- Help manage customer accounts and process orders accurately
- Handle customer concerns and direct unresolved issues to the appropriate department
- High school diploma or GED required; college coursework preferred
- Minimum of 1-3 years of customer service experience
- Strong time management and organizational skills
- Proficient in Microsoft Office (Word Excel Outlook)
- Excellent verbal and written communication skills
- Passion for health wellness and customer care
As the worlds leading water experts Culligan delivers advanced solutions for water air and wellness. At Culligan Niagara & Purahome we go further helping families and businesses create healthier environments through innovative filtration purification and wellness technologies. Were not just selling products were transforming the way people think about water air and overall health.
This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
