Bookings Officer Day Oncology

Day Oncology in Epworth Geelong is seeking a Bookings Officer to manage patient appointments and coordinate schedules for cancer treatment services within the unit. This role ensures a smooth and efficient flow of patients through the Day Oncology unit often serving as the primary point of contact for patients and their families before and during their visit. This role is a front-line customer service role involving a high level of interaction with patients and their families medical nursing and allied health staff both in person and over the telephone. It will also involve general clerical duties such as monitoring and managing stationery and ward supply orders ensuring reception and waiting area is kept clean & tidy.

About You

To succeed in this role you will be an enthusiastic individual with a passion for customer service and strong attention to detail. The ability to converse and be empathetic whilst working amongst a busy flow of incoming and outgoing patients is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors nurses pathologists administrators and non-clinical staff.

This role will suit an individual with proven medical administration experience as this is a fast-paced environment

Your role will include:

• Accurate management in administration of Day Oncology bookings into both IPM and Aria
• Health fund checks
• Receiving and processing appointment requests from doctors or other healthcare professionals.
• Providing information to patients about their appointments including dates times and any necessary preparation.
• Providing administrative support to our team
• Liaising with specialist doctors rooms.
• Coordinating with other departments such as radiology or pathology for required tests or procedures.
• Optimizing capacity: Working to maximize the efficiency of the Day Oncology units capacity.
• Ensuring a positive patient experience by providing excellent customer service and support to patients and their families. 

To be successful you will have...

• Experience utilising Microsoft office suite with ability to maintain data entry accuracy.
• Previous experience in hospital bookings (Highly desirable)
• Experience using Patient Information Systems (eg IPM)
• Experience in hospital mainframe systems (Desirable)
• Experience with Health Fund checks (Desirable)
• A professional phone manner with experience managing incoming and outgoing calls
• Proven ability to work in a customer service focused environment

Position Description      Inherent Requirements

About Epworth Geelong

Epworth Geelong located adjacent to Deakin Universitys Medical School in Waurn Ponds is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors nurses allied health professionals and support staff. It features contemporary design cutting-edge medical technology and best practice patient care whilst offering a wide range of inpatient and outpatient medical surgical and rehabilitation services.

Qualifications :

• Completion of Victorian Certificate of Education or equivalent (Essential).
• Certificate in Medical Terminology (Desirable)

Additional Information :

Why Join Epworth

At Epworth its a community.

Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient addition to this you will have access to:

• Epworths enhanced Not for Profit status provides the opportunity for employees to salary package up to $15900 pre-tax annually plus $2650 meals and entertainment allowance leading to greater take home pay
• Discounted private health insurance
• Reduced cost of health services for you and your family at Epworth
• The largest educational scholarship program of its kind in Australia!

We welcome applicants from all backgrounds. This includes First Nations peoples people with disability mature-age and young job seekers members of the LGBTIQA community and individuals from all cultural backgrounds. We are committed to providing an equitable inclusive and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference

To apply click the Im Interested button to attach your CV and cover letter (as a single file).

For more information about the role refer to the attached position description or contact  

Please Note:  Applications are reviewed as received. Dont wait as this role may be filled before the closing date.

Apply nowweve over 8000 perspectives at Epworth and were ready to welcome yours!

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

Remote Work :

No

Employment Type :

Part-time