Customer Reliability Engineer
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Job Location:
Bolingbrook, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Customer Reliability Engineer works directly on-site at customer facilities to support reliability programs optimize equipment performance and provide hands-on technical expertise for mechanical seals and related systems. This role bridges engineering customer support and field service to ensure long-term reliability and partnership success.
Key Responsibilities:
- Perform seal and equipment evaluations selections and recommendations with oversight from account/regional engineers.
- Lead and support customer reliability personnel on-site.
- Review customer applications and recommend improvements to increase MTBR (mean time between repair).
- Analyze customer data and submit findings/recommendations using John Crane application tools.
- Direct the installation and commissioning of seals and auxiliary support systems.
- Observe collect and evaluate reliability data reporting through John Cranes reliability software (e.g. ServiceMax).
- Maintain equipment surveys and provide oral/written communication with customers vendors and internal teams.
- Deliver technical presentations and training for customer maintenance and operations staff.
- Support Management of Change (MOC) processes and gather equipment data sheets for review.
Qualifications :
- Bachelors degree in Mechanical Enginering is preferred.
- Minimum 3 years experience with mechanical seals rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
- Knowledge of labor reporting work order variances QAD MFG-PRO SAP or equivalent.
- Capable of handling multiple priorities simultaneously in a high-stress environment.
- Ability to work flexible hours including weekends as needed to meet business demands.
- Experience working in a diverse environment with a global company is a plus.
Additional Information :
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Smiths Group is a global technology company that delivers solutions for the worlds evolving challenges. With a history spanning over 170 years, we operate across multiple sectors, including healthcare, energy, defense, and manufacturing. Our five divisionsJohn Crane, Smiths Detectio ... View more
