Outbound Chat Support
Outbound Chat Support
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Job Description
This is a remote position.
Outbound Chat Support Associate
Job Overview
As an Outbound Chat Support Associate at ValueAdd Research and Analytics Solutions LLP you will play a pivotal role in enhancing customer engagement and satisfaction through efficient and professional communication. Our ideal candidate is a proactive individual who excels in a fast-paced environment and is committed to delivering exceptional service while contributing to our clients success.
Key Responsibilities
- Initiate proactive outbound chat communications with customers to address inquiries provide assistance and enhance user experience.
- Develop and maintain strong relationships with customers by delivering timely and accurate responses to their queries.
- Collaborate with internal teams to resolve customer issues and ensure their satisfaction.
- Document customer interactions in our CRM system accurately and efficiently.
- Analyze customer feedback to identify opportunities for product and service improvements.
- Participate in training sessions to continuously improve product knowledge and customer service skills.
Required Skills and Qualifications
- High school diploma or equivalent; bachelor s degree preferred.
- Strong verbal and written communication skills in English.
- Proficiency in using chat support software and CRM tools.
- Excellent problem-solving skills and the ability to think on your feet.
- Ability to work independently and as part of a team.
- Minimum of 1 year of experience in a customer service role preferably in an outbound capacity.
Preferred Skills
- Experience in the Outsourcing/Offshoring industry.
- Familiarity with customer relationship management (CRM) software.
- Multi-lingual abilities are a plus.
- Prior experience in a sales or lead generation role.
Working Conditions
The position is primarily office-based with opportunities for remote work. You will work in a collaborative environment that values teamwork and innovation. Expected working hours may include shifts depending on client needs.
Compensation and Benefits
- Competitive salary
- Health insurance benefits.
- Paid time off (PTO).
- Professional development opportunities.
- Retirement savings plan.
About the Company
ValueAdd Research and Analytics Solutions LLP is a leading provider of outsourced research and analytics services. We help businesses optimize their operations and enhance their decision-making processes through innovative solutions and insights. Our team is dedicated to driving success for our clients across various industries.
Requirements
Benefits
High school diploma or equivalent; bachelor s degree preferred. Strong verbal and written communication skills in English. Proficiency in using chat support software and CRM tools. Excellent problem-solving skills and the ability to think on your feet. Ability to work independently and as part of a team. Minimum of 1 year of experience in a customer service role, preferably in an outbound capacity.
Education
High school diploma or equivalent; bachelor s degree preferred. Strong verbal and written communication skills in English. Proficiency in using chat support software and CRM tools. Excellent problem-solving skills and the ability to think on your feet. Ability to work independently and as part of a team. Minimum of 1 year of experience in a customer service role, preferably in an outbound capacity.
Employment Type
Full Time
