Field Support Engineer
Share
Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
| Primary Skills
Secondary Skills
|
Responsibilities
Provide technical assistance installation and repair of hardware software and systems directly at customer locations
Diagnoses and resolving software and hardware incidents including operating systems Windows MAC and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
Installation and configure Windows and MAC Workstations Office and other required business applications
Physically mount servers switches patch panels and other network equipment into server racks often following specific placement guidelines
Conduct regular maintenance to ensure optimal performance of equipment
Test alternative pathways until you resolve an issue
Guiding Walking customers through installing applications and computer peripherals
Customize desktop applications to meet user needs
Communicate effectively with clients to understand their needs explain technical information and provide training on equipment use
Accurately document all service activities including repairs maintenance and customer interactions
Record technical issues and solutions in logs
Help create technical documentation and manuals
Skills
About experience and proven track record as Field Services Engineer
Strong knowledge of computer hardware software and networking systems including the ability to interpret technical schematics
Knowledge on File vault Encryption Decryption
Mobile device management configure outlook teams Microsoft Authenticator etc
Basic knowledge on Office365 services Active Directory and user login methods
Working knowledge of office automation products and computer peripherals like printers and scanners
OS and Application support ticket handling on INC SR
Good to have ticketing tool knowledge SNOW JIRA etc
Skills
Mandatory Skills : Jira Service Desk ServiceNow ITSM Windows Server Salesforce Field Service
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
