Field Support Engineer

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Field Support Engineer

33587 Walker Rd Avon Lake Ohio 44012

8- 10 years

Contract

Job description

Responsibilities

Provide technical assistance installation and repair of hardware software and systems directly at customer locations
Diagnoses and resolving software and hardware incidents including operating systems Windows MAC and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
Installation and configure Windows and MAC Workstations Office and other required business applications
Physically mount servers switches patch panels and other network equipment into server racks often following specific placement guidelines
Conduct regular maintenance to ensure optimal performance of equipment
Test alternative pathways until you resolve an issue
Guiding Walking customers through installing applications and computer peripherals
Customize desktop applications to meet user needs
Communicate effectively with clients to understand their needs explain technical information and provide training on equipment use
Accurately document all service activities including repairs maintenance and customer interactions
Record technical issues and solutions in logs
Help create technical documentation and manuals

Skills

About experience and proven track record as Field Services Engineer
Strong knowledge of computer hardware software and networking systems including the ability to interpret technical schematics
Knowledge on File vault Encryption Decryption
Mobile device management configure outlook teams Microsoft Authenticator etc
Basic knowledge on Office365 services Active Directory and user login methods
Working knowledge of office automation products and computer peripherals like printers and scanners
OS and Application support ticket handling on INC SR
Good to have ticketing tool knowledge SNOW JIRA etc

Primary Skills

Hardware & Software Support
Installation configuration and repair of Windows and Mac workstations
Troubleshooting operating systems and application software (Office apps Outlook Teams OneDrive)

Networking & Infrastructure

Mounting servers switches patch panels into racks
Basic networking setup and maintenance
Customer Interaction & Documentation
Guiding users through installations and configurations
Creating technical documentation and maintaining service logs

Secondary Skills

Security & Device Management
FileVault encryption/decryption
Mobile Device Management (MDM) for Outlook Teams Microsoft Authenticator

Enterprise Tools & Services

Basic Office 365 services Active Directory user login methods
Ticket handling for incidents/service requests (INC SR)
Familiarity with ticketing tools like ServiceNow (SNOW) and JIRA
Peripheral & Automation Knowledge
Printers scanners and office automation products

Field Support Engineer 33587 Walker Rd Avon Lake Ohio 44012 8- 10 years Contract Job description Responsibilities Provide technical assistance installation and repair of hardware software and systems directly at customer locations Diagnoses and resolving software and hardware incidents including op...