Reservation Executive
Reservation Executive
Posted on :
02-10-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a highly organized and customer-focused Reservation Executive to join our team in Chennai India. As a Reservation Executive you will play a crucial role in managing room reservations maximizing revenue and ensuring exceptional guest satisfaction.
- Plan and coordinate room reservations to optimize occupancy and revenue
- Implement effective selling techniques and strategies to maximize room sales
- Prepare accurate forecasts reports and statistics on a timely basis
- Respond promptly to customer inquiries and resolve issues efficiently
- Maintain and update the corporate database with guest information and booking details
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Train and supervise reservation associates delegating tasks as needed
- Ensure adherence to company policies regarding discounts and corporate rates
- Monitor and analyze market trends to adjust reservation strategies
- Assist in developing occupancy forecasts for annual budgets
- Handle VIP reservations and special requests with utmost care and attention
Qualifications :
- Diploma in Tourism or Hospitality Management
- Minimum of 2 years of experience in a similar role within the hospitality industry
- Excellent verbal and written communication skills in English
- Proficiency in MS Excel Word and PowerPoint
- Strong knowledge of reservation systems and hotel management software
- Ability to work efficiently in a fast-paced dynamic environment
- Exceptional customer service skills with a focus on guest satisfaction
- Analytical mindset with strong attention to detail
- Ability to multitask and prioritize effectively
- Team player with excellent interpersonal skills
- Knowledge of additional languages is a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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