Senior Software Support Engineer

Mumbai - India

Monthly Salary: INR 2000000 - 3200000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hiring Senior Software Support Engineers to provide insights based on investigations and root cause analysis.

Salary:-/ year (based on experience)

Responsibilities

Defining monitoring events for IDfys services and setting up the corresponding alerts
Responding to alerts with triaging investigating and resolving resolution of issues
Learning about various IDfy applications and understanding the events emitted
Creating analytical dashboards for service performance and usage monitoring
Responding to incidents and customer tickets in a timely manner
Occasionally running service recovery scripts

Eligibility

2 years of relevant work experience
Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management
An ability to understand data and analyze logs to help investigate production issues and incidents

(*Note: This is a requirement for one of Scouts clients)

support analysts,aws,sql

Hiring Senior Software Support Engineers to provide insights based on investigations and root cause analysis. Salary:-/ year (based on experience) Responsibilities Defining monitoring events for IDfys services and setting up the corresponding alerts Responding to alerts with triaging investigating ...