Service Scheduler
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job description:
Please note this position is on a Fixed Term Contract for a duration of 12 months.
Key Purpose of the Job:
To organise and manage teams of service engineers daily diaries. To provide efficient planning of corrective preventative and project works.
Key Job Responsibilities:
- Efficiently managing service engineer s daily diaries
- Monitor and report engineer PDA utilization
- Monitor Awaiting parts Parts in and Further action queues.
- Request parts as required and arrange re-attendance of further action calls
- Arranging new ETA with customer if joint meet fails
- Liaising with engineers to ensure deadlines are kept
- Chase part codes with REM or Supervisors
- Order plant hire where applicable
- Taking calls and booking maintenances and corrective calls along with any other business enquiries
- Liaise with national accounts on projects
- Advise customers/ national accounts of ETA s where required
- Meeting KPI s SLA s and daily targets.
- Ensure all work is produced in a timely manner well presented and error free
- Answer the telephone and taking messages where appropriate
- To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department
- Ensure line manager and REM are made aware of developments problems and other issues affecting the performance of service department
- Cover Scheduling administration duties as required
- Any other reasonable requests from Management
Requirements
Essential requirements for the job:
- Excellent administration skills
- Excellent co-ordination skills and highly organised.
- Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)
- Proven track record of good organisational skills (including time management prioritising)
- Ability to work under pressure
- Excellent interpersonal skills and able to build and maintain relationships at all levels.
- Excellent communication skills - verbal and written.
- Be a good team player willing to provide cover and support where necessary.
Benefits
Benefits:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- 25 days holiday plus Bank Holidays
- Development Opportunities
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs
- Cycle to Work Scheme
- Wagestream Get instant access to your wages through our financial wellbeing tool.
When Kings carry out recruitment we do so as an Equal Opportunities Employer.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
