Mandarin Speaking IT Support Analyst
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
This job is responsible for providing IT internal support including the installation configuration maintenance and support of network services computing cyber and information security policies and controls communication equipment and systems providing technical advice and support to end users
Main Duties
Technical Support
Provide general end user desk support.
Install maintain and troubleshoot computer hardware (PCs laptops) peripherals (monitors printers).
Install and troubleshoot telecommunications equipment (cell phones tablets).
IT Maintenance & Installs
Maintain an up to date IT inventory including PCs printers telecommunications equipment and software licenses.
Install software packages such as operating systems networking components and business applications.
Make minor repairs as necessary but will refer major hardware problems to service personnel for correction.
Managing telephone door security systems CCTV system and video conference system (with supplier when necessary).
Maintain basic IT system and other business system (liaison with supplier when necessary)
Network & Security
Maintain and upgrade network
Implement systems access and security in accordance with company policy.
Monitor and remove virus and malware systems.
Other
Other related duties as assigned.
Key Relationships/Contacts
All internal staff
Internal/External business partners e.g. software providers
Accountable persons in HQ
Requirements
Qualifications
Technical degree in Computer Science or related area;
Over 3 years related experience;
Good knowledge of hardware and software in the area of appropriate systems to include but not limited to Network windows server Domain Controller VMwareExchange Antivirus system Microsoft windows and Office etc.
Knowledge of Information Security policy Citrix NAS SAN SQL Server backup system etc.
Person Specification
Ability to maintain strict confidentiality of sensitive employee and business information.
Strong interpersonal communication and analytical skills ability to adapt to all levels of knowledge and authority.
Ability to evaluate user issues and judge validity and priority of need.
Excellent written and spoken English and Mandarin is essential
IT, support, cyber security, network, desktop support, Information technology, Mandarin
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
