IT engineer Desk-Side Support (Level 1 & 2)

As an IT Engineer (Level 12) you will provide on-site technical assistance to end users within an office or field-based environment. You will be responsible for resolving hardware software and network issues in person ensuring minimal disruption to daily operations. You will handle both straightforward first-line tasks and more advanced second-line escalations delivering excellent customer service and maintaining high technical standards.

Level 1 (First-Line Support)

• Provide face-to-face technical support to employees for PCs laptops printers mobile devices and peripherals.
• Perform initial troubleshooting for software issues login problems and connectivity faults.
• Set up new user equipment including device imaging account creation and basic configurations.
• Log track and update support tickets using the companys service management system.
• Escalate complex issues to Level 2 or specialist teams when required.

Level 2 (Second-Line Support)

• Diagnose and fix more advanced hardware and software issues that cannot be resolved remotely.
• Support Windows OS Microsoft 365 Active Directory and common business applications.
• Manage user account permissions group memberships and policy issues.
• Install configure and maintain physical IT infrastructure including network points AV equipment and workstation setups.
• Perform root-cause analysis on recurring issues and recommend long-term solutions.
• Assist with IT projects such as hardware refreshes office moves and system upgrades.

Qualifications :

• Experience providing desk-side or 1st/2nd line technical support in a business environment.
• Strong understanding of Windows 10/11 Office 365 basic networking (TCP/IP DNS Wi-Fi) and hardware troubleshooting.
• Familiarity with imaging tools device deployment and asset management systems.
• Knowledge of Active Directory (password resets group policy awareness user admin).
• Excellent communication and customer-service skills with a calm professional manner.
• Ability to prioritise and manage multiple support tasks in a busy workplace.
• Relevant certifications (advantageous): CompTIA A Network ITIL Foundation Microsoft 365 Fundamentals

Additional Information :

Having an inclusive and flexible culture helps the business continue to grow as a strong dynamic and innovative organisation.

As well as being supported and encouraged to develop your career here at King and Moffatt we also offer the following:

• Competitive salary
• Professional Development support 
• Employee Assistance Program 
• Health and Wellness programs
• Bike to Work Scheme

At King and Moffatt we believe in the power of diversity and inclusion to drive innovation creativity and success. We are committed to creating a workplace where all employees feel welcomed valued and respected regardless of their race ethnicity gender sexual orientation age religion disability or any other dimension of diversity. We strive to build a culture that celebrates differences encourages open dialogue and promotes equal opportunities for growth and advancement. By embracing diversity and fostering an inclusive environment we not only strengthen our organisation but also enrich the lives of our employees and the communities we serve

Remote Work :

No

Employment Type :

Full-time