Guest Services Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external soure.
Primary Responsibilities
Manages all guest services tasks (Concierge / Poterage / Doorman)
- Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming outgoing and stored baggage.
- Welcomes all guests promotes inter-hotel sales and in-house facilities and provides directions and suggestions to the surrounding areas.
- Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as accordance by Pullman Singapore Orchard.
- Accommodates all guest needs and requests anticipating needs and creating memorable experiences through personalized service.
- Gather summarize and provide information to guest about the property and the surrounding area amenities including special events and activities.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
- Perform other duties assigned.
Qualifications :
Knowledge and Experience
- Certificate related to customer service or hospitality
- Minimum 1 year relevant experience with Concierge or Guest Services.
- Excellent communication skills in English and ability to communicate in a second language
Additional Information :
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
