Senior Executive, Operations & Technology (Customer Relationship Services)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
Note this is a 2 years contract role.
Key Deliverables:
Represent SGX in offering effective solutions while rendering top-in-class service experience
Job Responsibilities
- Answer customer enquiries received via hotline
- Resolve investors written queries through multi-channel customers platform including emails and live chat
- Manage investors portfolio transactions
- Resolve or manage escalation matters
- Be an advocate for digitalization to educate & guide the investors to self-serve options to facilitate the transactions or service functionalities
- Liaise with other units to provide appropriate or customize solutions to these value clients
- Participate in or provide support for project and initiatives
- Report daily and monthly management statistics
- Complete ad-hoc assignments as required
Job Requirements
- Experience in delivering premium quality standard to retail & corporate investors
- Project management in client facing environment.
- Experience in managing self-serve chatbots and machine learning skills preferred
- Can-do attitude and a team-player
- Eye for details with operation data analytic skill
- Strong critical thinking and problem solving ability
Required Experience:
Senior IC
Key Skills
- Active Directory Administration
- Drawing
- Corporate Marketing
- Drafting
- Financial Accounting
- E-Commerce
About Company
Asia’s most international, multi-asset exchange, operating securities, fixed income and derivatives markets to the highest regulatory standards.
