Night Auditor | Relief Night Manager Full Time
Night Auditor | Relief Night Manager Full Time
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Job Description
In this full-time role you will primarily oversee the night auditing process ensuring all guest accounts revenue postings and reports are accurate while creating a warm and personalised experience for every guest overnight.
Two nights per week you will take on Night Manager responsibilities leading the overnight team maintaining the safety and security of guests staff and the property and ensuring service standards remain exceptional.
This is a fantastic opportunity to develop your operational and leadership skills in a supportive luxury hotel environment where your attention to detail professionalism and calm presence will make a real difference to both guests and the team.
Key Responsibilities:
Conduct night audit procedures including reconciling daily revenue verifying guest accounts and preparing audit reports.
Welcome late arrivals and farewell early departures ensuring a smooth and personalised guest experience.
Respond promptly to guest requests and enquiries delivering solutions with professionalism and warmth.
Coordinate with Front Office and other departments to ensure seamless overnight operations.
Provide an effective handover at the start and end of each shift.
On relief Night Manager nights:
Oversee all overnight operations maintaining safety and security.
Lead the night team ensuring service excellence and smooth operational flow.
Handle any guest concerns or issues that arise overnight with composure and focus.
Qualifications :
Previous experience as a Night Auditor or in a similar operational role within a hotel environment.
Previous Night Manager or supervisory experience is highly regarded.
Calm confident and composed under pressure.
Strong team focus with the ability to engage mentor and lead by example.
Enthusiasm for connecting with guests and delivering personalised service.
Exceptional presentation grooming and communication skills.
High level of computer literacy; Opera experience preferred.
Availability to work across a 7-day roster overnight 11:00pm to 7:00am including two relief Night Manager nights per week.
Additional Information :
Whats in it for you...
Access to excellent benefits including worldwide accommodation and food & beverage discounts shopping discounts free nights accommodation on your Accor anniversary confidential employee assistance program and discounted health insurance.
Work close to home in Melbournes South-East while avoiding the CBD.
Career development and learning opportunities with Australias largest hospitality group including industry-leading training through Accor Academy.
Be part of a dynamic and supportive hotel team where your contributions are valued.
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
