Account Supervisor- Digital Client Service

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Edelman is a voice synonymous with trust reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility empathy is progress and curiosity is momentum.

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all reflects and represents the world in which we live and fosters trust collaboration and with this approach we hire the best qualified candidates for all positions.

Were looking for anAccount Supervisor Brand Digital Client Service to join our award-winning team. This is an incredible opportunity to bring your expertise experience andpersonalityto the industrys largest communications marketing agency solving business problems for brands through the thoughtful application of digital best practices and creative thinking.

As an Account Supervisor (AS) you will be an integral part of a team leading one of our top retail clients most beloved home brands. You will be charged with introducing clients to the power of building compelling stories social strategies and experiences. Clients will look to you for strategic guidance and seamless execution. Internally you will connect the dots across account strategy creative and analytics mentoring junior talent and ensuring teams deliver best-in-class work. This role is ideal for someone who thrives at the intersection of client leadership and digital expertise balancing big-picture vision with day-to-day excellence.

Responsibilities:

Serve as the day-to-day client contact providing strategic counsel across all facets of social and digital marketing.
Demonstrate deep expertise in social platforms partnering with strategists to translate best practices into actionable recommendations that align with business objectives.
Stay fluent in platform products and format particularly TikTok and Instagram and guide clients and teams on how to produce content optimized for each strategy and performance and intelligence partners.
Leverage insights into community behaviors to build advocacy engagement and loyalty for the brand.
Oversee multiple fast-moving projects managing up and down to ensure timelines budgets and quality standards are consistently met.
Translate client briefs into integrated digital and social strategies that directly address business challenges and unlock measurable value.
Build trusted relationships across the clients organization effectively navigating approval processes and stakeholder structures.
Act as the lead across all digital initiatives ensuring social is seamlessly integrated into broader brand campaigns.
Bring a growth mindset to the rolecultivating cross-practice relationships identifying opportunities to expand workstreams and driving business growth.

Basic Qualifications:

57 years of experience in digital and social marketing; agency account experience strongly preferred.
Bachelors Degree or equivalent work experience

Preferred Qualifications:

Proven ability to lead and manage multiple medium- to large-scale projects simultaneously
Demonstrated success developing and executing social campaigns across all channels including TikTok and Instagram
Committed to mentoring junior team members both within account management and across disciplines (e.g. strategy creative analytics) to foster growth collaboration and shared expertise.
Strong understanding of content marketing paid media/advertising influencer marketing and other digital disciplines.
Skilled at translating insights and performance data into actionable strategies client-ready recommendations and measurable outcomes.
Confident communicator and presenter with experience articulating campaign goals objectives and success metrics to clients and senior stakeholders.
Exceptional written and verbal communication skills.
Proven strength in building maintaining and growing trusted client relationships with experience navigating complex approval processes and organizational structures.
Engaging collaborative and inclusive work style with a strong client-service orientation and team-first mindset.
Entrepreneurial and growth-minded with the ability to identify opportunities to expand client relationships and business impact.

$72000 - $88000 a year

An employees pay position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance travel requirements revenue-based metrics any contractual agreements and business or organizational needs. The range listed is just one component of DJEHs total compensation package for employees. Other rewards may include annual bonuses a Paid Time Off policy and region-specific benefits.

DJEH offers a wide range of benefits: medical and dental insurance vision 401K life insurance disability insurance paid time off travel assistance and wellness programing.

DJEH is proud to be an equal opportunity employer and believes in diversity equity and inclusion. We seek applications from all qualified candidates without regard to race color gender sex age religion physical or mental disability military and veteran status or any other basis protected by federal state or local law. If you require a reasonable accommodation in any part of the employment process please let us know.

Required Experience:

Manager