Reliability Operations Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
What this role is all about
As part of Reliability Operations youll be on the frontline of platform healthdetecting triaging and coordinating responses to incidents that impact our customers. Youll improve observability tune alerting and collaborate across engineering to drive fast effective mitigation. Youll document learnings evolve runbooks and automate wherever possible to prevent issues from becoming incidents.
What youll do
Act as first responder to platform alerts; triage issues assess customer impact and coordinate mitigation
Monitor products and services detect anomalies and utilize runbooks to identify affected systems locations and teams
Lead incident resolution as incident commander; clearly communicate status and escalate to responsible stakeholders
Prevent incidents by fine-tuning alerting improving observability and collaborating on common mitigation tactics
Create and maintain runbooks; capture post-incident learnings and drive corrective actions
Automate detection/response workflows to reduce toil and improve response time
Partner with product and engineering to improve reliability and operational readiness
What makes you a strong fit
3 years in reliability operations network operations production support or similar (engineering/support background)
Hands-on with monitoring/observability tools (e.g. Grafana Prometheus New Relic Graylog Kibana/Elasticsearch/OpenSearch)
Strong systems thinking troubleshooting analytical and investigative skills; comfortable with large data sets
Clear communicator in English; able to summarize incidents for technical and non-technical audiences
Experience following and improving runbooks; coordinating incident response is a plus
Familiarity with system administration tasks or scripting/automation is an advantage
Curious detail-oriented collaborative; driven by continuous improvement and learning
Why youll love it here
Financial rewards & recognition A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements We combine in-person collaboration with remote work and flexible workinghours becausegreat ideas happen everywhere - and not always between 9 and 6.
ESOP (EmployeeStockOwnershipPlan)As an Infobip employeeyoullhave the opportunity to share in ourcompanyssuccessthroughstockoptions.
Work-life balance and WellBeing We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailoredto local regulations.
Career mobility Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development Learning never stops. Onboarding mentorship and training programs help you growno matter where you start.
Internationalmobility-Ready to take your career global Explore short- and long-term opportunities in ourHubsworldwide.
While some benefits may vary by location our goalremainsthe same: to support your growth well-being and success - wherever you are.
#LI-Hybrid
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
#LI-KA1
Key Skills
- Kubernetes
- FMEA
- Continuous Improvement
- Elasticsearch
- Go
- Root cause Analysis
- Maximo
- CMMS
- Maintenance
- Mechanical Engineering
- Manufacturing
- Troubleshooting
About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
