Perioperative Integration Liaison

Position Summary

As a Perioperative Support Liaison you will provide integrated clinical and technical on-site Customer support consultation and management of medical devices (surgical instruments/devices video equipment and other STERIS capital equipment). You will serves as the onsite point of Customer contact for STERIS Healthcare products projects and serves as the Face of STERIS. primarily in the SPD area or OR area based on business needs. You will be a clinical and technical advocate for STERIS healthcare within their accounts and partner across the global service including GI IPT surgical and sales teams to drive Customer satisfaction and use STERIS products and services. This is accomplished through effective Customer data analysis problem-solving techniques Customer education and delivery of value-added activities.

You will Perioperative Support Liaison will perform a defined set of tasks ranging from first responder daily operator maintenance device PMIs SPD support and/or OR case support dependent on Customer needs and incumbent qualification. You will also be responsible for assisting in projects process improvement initiatives and KPI management in compliance with contractual obligations. Additionally this position will manage contracted service portfolio assets and provide robust Customer reporting regarding their contracted scope of work.

Finally you will promote customer service an satisfaction through training education and communication with staff and physicians. High performers in this role will provide direct support to GI OR and Sterile Processing areas in resolving or diagnosing and escalating for resolution.

What you will do as a Perioperative Liaison

• Active OR Support:Provide post-installation on-site clinical and technical support of operating room product lines. Assist hospital operating room staff in operator-level maintenance and ongoing use of hospital-owned STERIS OR the operating room staff in preparing rooms for surgery by verifying STERIS capital equipment is contracted device instrument repair and maintenance service portfolio.
• Active Sterile Processing Support:Provides post-installation/go-live on-site technical support of SPD & GI product lines.
• Active Device Preventative Maintenance Support:Perform preventative maintenance on Customer devices and accessories per their repair all off-site and instrument repairs with appropriate IMS/STERIS service teams.
• Active Consultative Support:Completes documentation as required for inventory and equipment requests instrument sets and Connect Care support. Completes count sheets and tray tracking service history and operator KPI data analysis to identify trends and operational issues within the operating rooms and SPD. Engages in reviewing key performance indicators with the hospital to understand trends and identify specific and measurable LEAN process improvement opportunities around STERIS products and device care and with the Nurse Educator and OR staff on non-credentialed in-servicing and education participates in OR and SPD staff meetings and shift huddles to provide up to date equipment status.
• Active Sales Team Support: Provide solutions to customers to enhance sales growth in the field through effective positioning of STERIS healthcare products and opportunities and passes leads to appropriate management and sales includes capital accessories consumables chemistries consulting and regularly with the STERIS/IMS Account Manager and support teams to ensure customer needs are met daily and any issues are resolved promptly.
• Active daily/operator maintenance and upkeep of all STERIS Healthcare products to maximize Customer up-time. Monitor surgical video chain surgical instruments accessories and OR/SPD/GI consumables to identify need for replacement or repairs.
• Help coordinate and provide status updates on all STERIS healthcare installations projects and service device repairs. Act as the one go-to source for any service and sales inquiries from the Customer.
• Develops relationships with Customers on all levels including but not limited to the OR biomed SPD GI Infection Prevention Risk Management and clinical nursing staff and surgeons. Leads and participates in non-credentialed in-services and educational offerings provided by STERIS/IMS in the facility.
• Performs special projects within the OR and SPD per any contract deliverables.
• Possesses a working knowledge of STERIS healthcare products and services. These include software processes and clinical application services. Demonstrates basic knowledge of STERIS equipment functions features benefits and how to properly position them as viable Customer solutions. Completes documentation required by STERIS related to standard operating procedures or facility policies.
• Provides daily weekly and monthly reporting to internal and external audiences that demonstrate the value of the work being performed as well as additional opportunities to improve performance of covered STERIS assets.
• Establishes and maintains ongoing relationships and communication with local healthcare sales clinical education specialists service and instrument processing repair teams.

Required Preferred and Other Qualifications:

Required:

• High School diploma/GED required and six years relevant work experience including 3 years minimum experience in a hospital/clinical setting (OR/hospital operating/SPD or Medical Device)
• Other relevant experience may include account management Reporting/Analyses Sales Training or Customer facing support and problem-solving experience.
• Degree or certification program completion (CCSVP/CRCST Scrub Tech Biomed Equipment Repair) or comparable military medical experience may be considered toward the relevant experience requirement.

Preferred:

• Clinical IT or technical experience in a hospital setting required. Surgical Scrub Tech Biomed or IT Support positions preferred.
• Aptitude and interest to achieve product qualification and may and perform basic preventative maintenance and repairs.
• Certified in related field or ability to obtain certification within 12 months. CCSVP/CRCST.
• Clinical knowledge of operating room and sterile processing workflow procedures medical terminology medical instrumentation and devices.
• Technical knowledge of infection control and appropriate health and safety policies and procedures.
• Technical knowledge of and compliance with hospital TJC AORN AAMI and other appropriate policies and procedures

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health well-being and financial future.

Here is just a brief overview of what we offer:

• Extensive hands-on training and development
• Career progression path and growth opportunities
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical vision prescription dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance
• Opportunities for advancement