Clinical Service Hub Team Lead
Clinical Service Hub Team Lead
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Job Description
Why join CMHA Kenora
We are a team committed to our vision of mental health support for all. We offer an inclusive innovative and high-performance work culture that helps us deliver transformational organization cares about the growth safety and well-beingof employees and offers:
- Healthcare of Ontario Pension Plan (HOOPP)
- Comprehensive Health Benefits
- Employee & Family Assistance Program
- Paid Vacation Days
- Learning & professional development opportunities
Deadline to apply: October 20th 2025
Clinical Service Hub Team Lead
Clinical Service Hub
Employer: CMHA Kenora Branch
Job Title: Clinical Service Hub Team Lead
Work Location: Kenora Emergency Shelter
Employment Status: Full-Time Permanent
For more information please visit
Overview:
Reporting to the Chief Executive Officer the Clinical Service Hub Team Lead is responsible for overseeing the clinical services that will operate within the Kenora Emergency Shelter. These clinical services will be both internal to the Canadian Mental Health Association Kenora Branch as well as external partnerships that will be established through formalized Memorandums of Understanding.
The Clinical Service Hub Team Lead will ensure to coordinate symptom management life skills teaching supportive counselling family support crisis support and coordination of these services to patrons utilizing the Kenora Emergency addition the Clinical Service Hub Team Lead will develop relationships with external providers engage in system advocacy as well as education and consultation to service hub staff. The position will therefore oversee the service planning process of patrons within the Kenora Emergency Shelter and assist in program planning and evaluation.
Qualifications:
BSW MSW or registration with the College of Nurses of Ontario Registration or eligible for registration with a regulatory College
Experience working with individuals who are homeless and marginalized who also have mental health and addiction struggles and/or demonstrated ability to work with this population
Personal qualities of empathy understanding and patience Good interpersonal communication and relationship building skills Ability to communicate professionally with community agencies Knowledge of community resources
Cultural competence for diverse populations Understanding and applied knowledge of Recovery Model
Understanding of trauma informed practice and implementation Good documentation skills
Ability to learn and understand online scheduling Proficient computer skills
Demonstrated understanding of personal space and ability to role model healthy boundaries Ability to manage conflict and crisis situations
Leadership and supervisory experience Demonstrated time management skills
Ability to work independently as well as in a team environment Creative problem solving
First aid & CPR/AED Mental health first aid and NVCI or willing to obtain
Duties:
Adherence to all policies and procedures of Canadian Mental Health Association Kenora Branch
Screening of patrons through the use of approved clinical assessment tools (VI-SPDAT OCAN Assessment etc.)
Ensure diversion of patrons to clinical services are being completed through the Kenora Emergency Shelter Operations Team Lead
Individualized Recovery Planning and strategies to support the achievement of goals and objectives
Assertive engagement with clients of the Kenora Emergency Shelter to connect them to services
Make appropriate recommendations for supports and services
Consult and collaborate with community partners to support recovery planning for clients
Liaise with key community stakeholders and partners to assess community and client needs
Encourage understanding and support for clients by developing and maintaining working
linkages with law enforcement primary care human service agencies and with informal community resources
Continuous assessment of risk
Continuous assessment of risk related to the clients housing needs
Advocacy or linking of clients with appropriate services supports and resources in order to meet the goals and objectives of the recovery plan
Conducting regular formal or informal evaluation of client satisfaction achievement of goals reassessment of service requirements and or needs in consultation with the client
Direct provision of side by side support with clients where appropriate
Provision of supportive counselling where appropriate
Assist clients and provide modeling for problem solving and priority setting
Referral to community agencies and services where appropriate
Provide service navigation to clients
Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association Kenora Branch
Outcome monitoring and evaluation
Professionally representing Canadian Mental Health Association Kenora Branch
Drafting all necessary correspondence and reports regarding clients and Team Lead reports
Participation in administrative and office functions including ongoing maintenance of office space
Participation in educational and professional development opportunities
Ensure safety and security of all patrons during shift including interpersonal safety and security of the shelter
General administration duties
Prepare clinical staff schedules that pertain to the Kenora Emergency Shelter and maintain scheduling program (approving time off requests etc.)
Communicate changes and new rules/regulations to staff; ensure all operation and program policies and procedures are being followed
Coordinate and facilitate orientation of clinical staff of the Kenora Emergency Shelter
Participate in recruitment of new staff
Conduct staff supervision performance review and team meetings
Attend education/training opportunities as required
Continue to build relationships within the community through one-on-on networking group meetings and public outreach as directed by Chief Executive Officer
Participate on specific committees or working groups as assigned by Chief Executive Officer
Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies Infection Control Guidelines WHIMIS and Safe Work Procedures; including but not limited to Fire Disaster and Evacuation Plans
Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
Support an environment which avoids prevents and corrects all activities or actions which may
result in an adverse outcome in the delivery of mental health services
Responsible for self-care
Other duties as directed
How to Apply:
Please submit your cover letter and resume to:
The Canadian Mental Health Association Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
Employment Type
Full-Time
