Customer Service Administrator
Customer Service Administrator
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Job Description
Customer Service Administrator National Operations Centre (NOC)
Are you ready to deliver exceptional customer experiences and play a key role in operational excellence
At SKIDATA were leaders in cutting-edge access solutions and were looking for a proactive and detail-oriented Customer Service Administrator to join our National Operations Centre team in Port Melbourne. If you thrive in dynamic environments enjoy problem-solving and want to contribute to a team that supports clients nationwide this is your opportunity to make a real impact.
What Youll Do
Customer Support: Be the first point of contact for customers and technicians managing enquiries via phone email and customer portal.
Work Order Management: Create update and close service work orders in ServiceNow while ensuring accuracy and compliance.
Scheduling & Coordination: Allocate technicians to jobs assist with preventative maintenance scheduling and support project coordination tasks.
Administration & Invoicing: Audit and prepare work orders for invoicing assist finance with accounts receivable and support spare parts quotations and orders.
Collaboration: Work closely with operations field service and finance teams to ensure smooth service delivery and high customer satisfaction.
In this role youll be at the centre of SKIDATAs service operations ensuring that every customer interaction is handled with professionalism and care.
What You Bring
12 years experience in customer service administration or a similar role.
Certificate IV in Business Telecommunications or related qualification (preferred).
Strong communication and interpersonal skills.
Excellent organisational skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
Experience with ServiceNow or similar systems is an advantage.
A commitment to learning and adapting in a fast-paced environment.
What You Can Expect
Competitive compensation package.
A hybrid work model: 3 days onsite in Port Melbourne (with flexibility after successful completion of the initial 3-month training period).
A supportive collaborative and inclusive team environment.
The chance to build a career with a global brand at the forefront of access technology.
Ready to make an impact
Apply today and be a part of SKIDATAs innovative journey!
Contact:
Ashish Chauhan HR Generalist APAC
Innovative solutions at the cutting edge a dynamic and forward-thinking work environment and diverse opportunities welcome to the world of SKIDATA. Join our strong international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team youll also be part of the ASSA ABLOY Group the global leader in access solutions. Youll have 62000 colleagues in more than 70 different countries.
#SKIDATA
Required Experience:
Unclear Seniority
Employment Type
Full Time
