DREX Associate (Driver Experience)
DREX Associate (Driver Experience)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Monitor and track driver performance (acceptance rates cancellations ratings).
- Recognize and reward top-performing drivers.
- Support and coach underperforming drivers.
- Address and resolve driver concerns complaints and issues promptly.
- Provide assistance to drivers through multiple support channels.
- Implement and manage driver incentive programs.
- Evaluate effectiveness of incentive programs and suggest improvements.
- Analyze driver data to spot trends and optimize performance strategies.
- Maintain accurate driver records and performance metrics.
- Prepare performance reports and presentations.
- Ensure compliance with company policies and procedures.
- Meet or exceed assigned targets and objectives.
- Engage in ongoing training and professional development.
- Take on additional tasks or projects as assigned.
Requirements
- High school diploma or equivalent.
- At least 1-2 years of experience in customer service operations or a related field.
- Proficiency in Google Suite
- Strong communication and interpersonal skills
- Problem-solving and decision-making abilities
- Attention to detail
- Ability to multitask and prioritize tasks
- Patience and empathy
Required Experience:
IC
Employment Type
Full-Time
