Patient Services Representative Bariatric Surgery

Your experience matters

At UP Health System Marquettewe are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:

• Health (Medical Dental Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental physical and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS Marquette is a 222 bed hospital in Marquette MI and houses the regions only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history rural landscape abundant recreational opportunities and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums there is something for everyone in this beautiful lakeside gem.

How youll contribute

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

Qualifications and requirements

Education: High School Diploma or GED Required.
Required Skills: Requires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)
Preferred Minimum Work Experience: 2 years Medical Office experience Preferred Experience with Medical Referrals Preferred Essential Functions Processes all insurance referrals and/or pre-certifications

Essential functions:

• Responsible for greeting patients; check-in check-out scheduling and managing telephones and messages
• Facilitates patient appointments with specialists imaging rehabilitation services physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients clinical and front office personnel should a patient call or be present within the office.
• Handles information requests including reviewing files and records answering inquiries and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process.
• Scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned including filing reception scheduling and data entry
  

EEOC Statement:

UP Health System Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.