CRM Consultant Dynamics 365

Brussels - Belgium

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a talented Dynamics 365 CRM Consultant to join our Brussels-based team. You will work closely with clients to understand their customer engagement needs design and implement Dynamics 365 CRM solutions and ensure smooth adoption of the platform. This role combines functional expertise business process understanding and strong client-facing skills.

Collaborate with clients to analyze business requirements and translate them into Dynamics 365 CRM solutions.
Configure and customize Dynamics 365 entities forms workflows and business rules.
Design and deliver CRM solutions that optimize sales customer service and marketing processes.
Lead workshops demonstrations and user training sessions.
Integrate Dynamics 365 CRM with other Microsoft and third-party applications.
Ensure data quality governance and system security best practices.
Stay current with Dynamics 365 updates Power Platform capabilities and industry trends.
Support testing troubleshooting and ongoing system enhancements.

Requirements

Experience: 3 years as a Dynamics 365 Consultant or similar role with a focus on CRM/Customer Engagement.
Certifications: Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate (or equivalent).
Strong knowledge of Dynamics 365 Sales Customer Service and Marketing modules.
Familiarity with Power Apps Power Automate and Power BI is a plus.
Solid understanding of business processes in sales service and marketing.
Excellent communication presentation and problem-solving skills.
Proficient in English; knowledge of French and/or Dutch is highly desirable.
Ability to work on-site in Brussels with some travel to client locations.

Benefits

Competitive salary and benefits package.
Hybrid working environment (office remote flexibility).
Access to training certifications and career development programs.
Work with leading clients in Belgium and Europe.
Supportive and collaborative team culture.

Required Skills:

Qualifications: Bachelors degree in Business IT or a related field. A Masters degree is a plus. Proven experience in Microsoft Dynamics CRM administration and management. Strong understanding of CRM best practices and principles. Excellent project management skills. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Fluency in Dutch and English. French is a plus.

Collaborate with clients to analyze business requirements and translate them into Dynamics 365 CRM solutions.
Configure and customize Dynamics 365 entities forms workflows and business rules.
Design and deliver CRM solutions that optimize sales customer service and marketing processes.
Lead workshops demonstrations and user training sessions.
Integrate Dynamics 365 CRM with other Microsoft and third-party applications.
Ensure data quality governance and system security best practices.
Stay current with Dynamics 365 updates Power Platform capabilities and industry trends.
Support testing troubleshooting and ongoing system enhancements.

Requirements

Experience: 3 years as a Dynamics 365 Consultant or similar role with a focus on CRM/Customer Engagement.
Certifications: Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate (or equivalent).
Strong knowledge of Dynamics 365 Sales Customer Service and Marketing modules.
Familiarity with Power Apps Power Automate and Power BI is a plus.
Solid understanding of business processes in sales service and marketing.
Excellent communication presentation and problem-solving skills.
Proficient in English; knowledge of French and/or Dutch is highly desirable.
Ability to work on-site in Brussels with some travel to client locations.