Associate, Customer Order Execution

About Ingredion:

Join Ingredion where innovation impacts lives worldwide! Without even realizing it youve experienced our work in your favorite chocolate your pets food the paper you write on and your everyday snacks. As a global powerhouse across more than 60 industries we harness the potential of natural ingredients to transform lives. Whether youre just starting your career or bringing years of experience theres a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Tulsa OK

WORKPLACE TYPE: Hybrid

What you will do:

Process customer orders for ingredient products address questions help resolve issues and respond to Customer inquiries

Ensure the accuracy of order data and act as subject matter expert for the order processing flow

Compute mathematical calculations related to order processing delivery times and freight as necessary

Maintain up to date files according to the standard operating procedure; Ensure copies of orders and return orders are shared with appropriate business partners

Ensure all customer complaints are tracked according to department and company procedures

Develop and maintain an understanding of Ingredions products in your area of responsibility in order to provide valuable information to the customer

Seek to proactively identify issues consider alternative solutions and take corrective action to resolve

Provide support/service to our Customers as well as communicating status to all parties involved

Utilize company databases to ensure procedures are followed provide accurate information and update documents as necessary

Prioritize tasks to complete accurately and in a timely manner

Collaborate with and support team members; Participate in group problem solving and team activities

Serve as a liaison between external customers and internal functions to ensure customer satisfaction

Recommend and implement process improvement

What you will bring:

0-3 years experience preferred

Bachelors Degree preferred

SAP Salesforce and EDI experience preferred

Execute on core tasks such as order entry resolving customer complaints and problem solving

Ability to apply basic knowledge of practices and procedures for ones own position

Why Join Ingredion

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support Health long-term savings and resources for your physical mental and emotional well-being
• Flexible Work Arrangements We value flexibility to support you both professionally and personally
• Career Growth Learning training and development opportunities including tuition reimbursement
• Employee Recognition Program A culture of real-time appreciation with personalized recognition rewards globally
• Employee Discount Program Provides exclusive discounts on everyday products services and travel

#LI-BS1

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race color religion age gender gender identity gender expression national origin ancestry handicap or disabilitymental or physicalmarital status sexual orientation veteran status disability resulting from military service or any other classification protected by law (protected classifications). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process we will work with the applicant to meet the job applicants accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical dental and vision coverage as well as a 401(k) plan with an competitive company match.