Vice President, Operations, TD Insurance
Vice President, Operations, TD Insurance
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Job Description
Work Location:
Toronto Ontario CanadaHours:
37.5Line of Business:
TD InsurancePay Details:
$175000 - $255000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life health travel home and auto insurance.
In Canada we have two lines of business General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct Term Life in Canada.
At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers.
Job Description / Accountabilities:
Reporting to the Senior Vice President & Chief Claims Officer the Vice President Operations TD Insurance is responsible for leading TDI Operations supportingAdviceCentres Underwriting Life & Healthand Credit Protection and Claims WorkforcesClient Communications & Document Managementand the TDI Real Estate portfolio. The accountabilities of this role include but are not limited to the following:
Deliver back office administrative functions for TD Insurance to enable customer-facing teams to focus on exceptional customer experiences.
Oversee and lead the centralized functionally aligned operational unit for TDI businesses with over 365 colleagues
Manage P&L of $100MM/year in operating expenses spanning Employee Premium Related (Collections Printing & Postage) and Occupancy Expenses
Lead projects and initiatives related to TDI operations including the development of process changes integration of new services governance around risk and controls and continuous improvement
Pursue operational excellence harnessing the power of productivity through automation optimization AI GenAI capabilities.
Lead the TDI real-estate strategy including the development of location footprint strategy for corporate offices and auto centres and execute against this strategy
Leverage partners in Enterprise Real Estate (ERE) to ensure market footprint and capacity needs are met
Own the annual premises strategic investment strategy for TDI in consultation with ERE; owning and delivering on premises financials
Influence and represent the interests of operation functions in the business development strategies with an end-to-end view
Provide leadership and expertise to internal and external partners regarding projects and initiatives through journeys or other delivery partners
Continuously identify ways to consolidate existing operations explore sourcing or automation opportunities and integrate new work into the organization
Establish and maintain mutually agreed service level agreements (SLAs) with clients in insurance and ensure delivery against SLA performance metrics
Embed a continuous improvement mentality in the business taking a leadership role in finding and executing against improvement opportunities
Drive automation and digitization of back-office processes and move to straight-through processing
Leverage rapid process automation and AI to optimize costs and improve efficiency
Drive results through effective performance management and reporting thereby delivering an exceptional overall client experience
Oversee the Claims Excellence Team identifying opportunities to improve operational efficiency accuracy and customer satisfaction of the overall claims process
Qualifications & Experience
Undergraduate degree required; Post Graduate degree preferred
Minimum 7-10 years of progressive experience in leadership roles
History of leading an operations function making an impact developing and executing on strategies and delivering superior results in both the short and long term
People Leadership is key in this function; both the ability to effectively collaborate influence and manage stakeholders across TDI
Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role
Powerful communicator who engages colleagues business partners external stakeholders at all levels
Skillful communication (written and verbal) negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to senior leaders within TDI
Comfort operating in ambiguity testing & learning failing fast and remaining resilient under pressure
Experience integrating back-office technologies with front-office platforms.
Strong understanding of automation tools to optimize back-office functions.
Expertise in working effectively in teams requires a track record of working cross-organizationally and with multiple stakeholders at varying levels
Demonstrated experience successfully leading large scale change initiatives
Drive collaboration and deliver synergies across where possible
Ability to role model and embrace TDs Shared Commitments
Leadership Skills
Cultivates and models the Colleague Promise to support colleague growth and foster a culture of care. Leads with authenticity and supports well-being to represent TDs brand.
Builds and retains an engaged and diverse team that embraces diversity of thought creativity and curiosity. Values respects and listens to every colleague and customer committing to a common goal and collaborating to move with speed and get things done.
Identifies recruits and develops a diverse talent pipeline to innovate and maximize individual strengths leading to better business outcomes.
Encourages colleague development to achieve career and business objectives providing timely feedback motivation appreciation and recognition.
Promotes a continuous learning culture by proactively seeking listening to and acting on feedback from peers and colleagues to improve the colleague experience.
Fosters an environment that encourages sharing of knowledge information skills and subject matter expertise among the team. Ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams.
Leads teams through change creating an environment where they feel psychologically safe to challenge current practices.
Models resiliency and flexibility communicates a compelling vision with clarity and empowers colleagues to drive innovation.
Fosters a high-performance culture by setting team targets and objectives promoting ongoing feedback and coaching and conducting Quarterly Check-Ins to drive accountability and business results.
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
Exec
Employment Type
Full-Time
