JHIF Account Representative
JHIF Account Representative
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$ 65000 - 70000
1 Vacancy
Job Description
Job Description
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
The primary role of the Account Representative is to support the day-to-day service and administrative needs of clients within our Health Insurance Fund (Fund) division. This entry-level position assists the account management team in delivering high-quality service helping with client communications data entry document preparation and other administrative tasks. The Account Representative works closely with senior team members to learn how to manage client relationships and contribute to the overall success of the Acrisure NJ Platform accounts by supporting the delivery of our products services and solutions.
Key Responsibilities:
Client & Participant Support
Serve as the primary point of contact for employer groups brokers and participants regarding HRA HSA and FSA benefits.
Provide timely and professional customer service via phone and email.
Educate clients on benefit plan rules IRS regulations and eligibility requirements.
Assist participants with claims reimbursements and account transactions.
Account Management & Processing
Process enrollments contributions and reimbursement claims in compliance with plan guidelines.
Assist employers in setting up and managing their benefit accounts.
Ensure accuracy of account balances transactions and reporting.
Troubleshoot issues related to debit card transactions account funding and claims processing.
Compliance & Documentation
Stay up to date on IRS regulations and industry best practices related to pre-tax benefit accounts.
Ensure all transactions and account activities comply with HIPAA ERISA and IRS guidelines.
Maintain accurate and confidential client and participant records.
Internal Collaboration & Process Improvement
Work closely with internal teams to resolve client concerns and improve service delivery.
Assist in onboarding new clients and training employers on using our platform.
Identify and suggest efficiency improvements in account servicing processes.
Qualifications & Skills:
Customer Service Experience 1 year in a call center benefits administration TPA healthcare or financial services role preferred.
Benefits Knowledge Familiarity with HRA HSA and FSA plans is a plus (training provided).
Attention to Detail Strong ability to manage data accuracy compliance and transaction processing.
Problem-Solving Skills Ability to analyze client issues troubleshoot and provide solutions.
Communication Skills Excellent verbal and written communication for professional client interactions.
Technical Proficiency Comfortable using CRM systems benefits software and Microsoft Office (Excel Outlook Word).
Team Player Ability to collaborate with internal teams and work in a fast-paced environment.
Pay Details:
The base compensation range for this position is $65000 - $70000. This range reflects Acrisures good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors including but not limited to skills experience qualifications location and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
