Director, Configuration Management (SACM)

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity improve public safety and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action follow us on social media @NYCOfficeofTech and visit to learn more.

At OTI we offer great benefits and the chance to work on projects that have a meaningful impact on millions of people. Youll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Director of Configuration Management (SACM) is the Process Owner for the Service Asset and Configuration Management process. The role is responsible for ensuring the CMDB meets its goals in terms of scope accuracy and useability to provide support to the ITSM processes and benefit to the organization. The role provides technical and strategic direction for the area and day-to-day direction to a team of SACM Specialists.

The position requires working with stakeholders infrastructure support teams management architecture application support teams and other areas throughout the organization in support of the goals of the CMDB as these areas are often providers and well as consumers of CMDB data. Close interaction with the Management & Budget team (that own asset management) and the Event Management team are required as these areas have strong interdependencies with SACM.

Responsibilities will include:
-Manage day-to-day operational aspects of the Service Asset Configuration Management team (includes data governance data validation task approval working with the CI Custodians);
-Directly manage staff responsible for SACM;
-Define and drive strategic direction to progress CMDB quality and process efficiencies;
-Work with stakeholders to gather and document new requirements;
-Work with the architecture and development areas on new SACM requirements. Test approve and demo functional changes to stakeholders;
-Institute policies and procedures concerning services methods standards and scope for providing services;
-Publish CMDB Governance metrics and establish CMDB data remediation processes: work with support teams partners and stakeholders to ensure CMDB quality;
-Implement configure and maintain all CMDB processes work instructions and activities in compliance with the information technology infrastructure library (ITIL) framework;
-Ensure support documentation exists for the CMDB. Ensures internal processes procedures tools data definitions are documented maintained with accuracy and are adhered to in day-to-day operations;
-Assist in defining and registering of configuration items (CIs); the appropriate level of attributes and relationships required to support IT Service Management (ITSM) processes;
-Establish CMDB Data governance processes of measurement and remediation;
-Reconcile CMDB data when exceptions are noted between CMDB discovery information and other authoritative production data repositories;
-Support the design development and implementation of automated processes for gathering populating and maintaining CMDB data;
-Ensure that changes to the Configuration and Asset Management methods and processes are properly approved and communicated to staff before being implemented;
-Oversee special projects and initiatives as assigned.

HOURS/SHIFT
Day - Due to the necessary technical duties of this position in a 24/7 operation the candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Brooklyn NY

TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website ( for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting or that you file for the examination when there is an open filing period. For more information regarding the civil service process please visit the DCAS website at: Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to and search for Job ID # 731803

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

TELECOMMUNICATIONS MANAGER (NO - 8298A

Qualifications :

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific technical electronic or related area and four years of satisfactory fulltime experience in the performance of analytical planning operational technical or administrative duties in a voice and/or data telecommunications or closely related electronics planning management and/or service organization one year of which must have been in a highly specialized capacity and 18 months must have been in an executive managerial or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent scientific technical electronic or related area and five years of experience as described in 1 above; or

3. Education and/or experience equivalent to 1 above. However all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in 1 above and must possess the 18 months of executive managerial administrative or supervisory experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time