Lead Service Technician

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Highland Electric Fleets electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing vehicle procurement infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.

We know that cleaner buses create healthier communities and its our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1500 students!*

We are looking for candidates that want to help support this mission

*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet

What You Can Expect from Highland:

Competitive base salary and 10% performance-based bonus program

Mobile Maintenance Work Vehicle provided

Monthly cell phone and internet reimbursement of $130

100% Health Vision and Dental coverage for employees & their dependents

3 weeks accrued Paid Time Off and 5 Sick Days per year

401(k) program and company match

Paid CDL and ASE pathing

A supportive highly collaborative team-oriented environment

Summary:

The Lead Service Engineer is enthusiastic about EVs and a self-starter who will work closely with customers and Field Service Technicians to ensure that Highlands electric vehicles and charging stations are working properly and that buses can get students to where they need to be.

No day will look the same but responsibilities will include team oversight and escalation support to technician staff performing original equipment manufacturer-approved testing repairs and troubleshooting customer issues.

Highland will provide the relevant training to repair all local equipment including basic electric vehicle functions Level 2 EV chargers to DC Fast Chargers and communications equipment.

Key Responsibilities:

Apply maintenance KPI metric reporting such as PM compliance Labor Utilization and CPMs to drive overall uptime and reduce operational cost
Represent the company at customer locations with the highest standards of professional conduct
Coordinate manage and serve as first escalation point for technician staff
Provide repair and maintenance assistance to junior technician staff
Retain a clean and safe work environment and brings any unsafe practices or conditions to management
Diagnose malfunctions and perform electric vehicle and charger repairs (e.g. adjust/test steering electrical cooling lubricating braking systems drive trains suspensions power steering units etc.) and related assigned duties within qualification level in accordance with all relevant Federal State/Provincial and local guidelines and requirements. Test-drives vehicles to ensure repair resolved
Maintain detailed and timely documentation for troubleshooting and repairs records time and materials used for each assignment in asset management platform
Assist in managing of external support vendors to follow up and document repairs being made to Highlands assets
Perform road calls and on the road repairs as assigned.
Undergo electric vehicle and charger OEM and internal trainings
Oversees inventory within a given area or responsibility including both stationary and mobile inventory sites hosted by Field Service Technician Is
Duties as assigned

Desired Qualifications:

Minimumof 5years Electrician Electric Vehicle or Medium/Heavy duty truck Fleet repair experience
2 years Supervisory or Lead experience preferably in a multisite environment
Advanced Diagnostic Electrical and AC skills required
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
Natural initiative to work autonomously
Independent problem solving skills
Ability to manage lead and support technician staff
Effective written and verbal communication skills with customers team members and department leadership
Possess the recommended tools for a Medium Duty technician as well as electrical diagnostics tooling
Flexibility to work bus depot hours (early morning to afternoon) and weekends (when on scheduled shift)
Clean Driving Record is required
Requirements within 12 months of employment: Commercial Drivers License Required / Minimum 3 ASE certifications required (bonus compensation available if greater)/ Minimum of 4 OEM Certifications required (bonus compensation available if greater)
Knowledge of MS Suite products

$100000 - $120000 a year

Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About UsHighland Electric Fleets electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing vehicle procurement infrastructure upgrade and maintenance ...