Director, Salesforce CoE
Director, Salesforce CoE
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$ 169000 - 225000
1 Vacancy
Job Description
At Zelis we Get Stuff Done. So lets get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.
Position Overview
The Director of the Salesforce Center of Excellence (CoE) is a critical leadership role responsible for the overall strategic direction governance and operational excellence of the Salesforce ecosystem at Zelis. Our Salesforce platform is central to Zelis operations and were building a Center of Excellence (CoE) to ensure its a powerful and scalable engine for growth. Were seeking a Director Salesforce CoE to own the strategy execution and health of our entire Salesforce ecosystem. Reporting to the VP of Enterprise Applications this isnt just a leadership role its a chance to build something from the ground up define our future and make a tangible impact on the business. If youre a strategic thinker with a passion for Salesforce and a proven track record of building and leading high-performing teams we want to talk to you.Key Responsibilities
1. Strategic Leadership and Vision:
Develop and execute a comprehensive Salesforce CoE operating model and long-term strategic roadmap that aligns with Zelis overall business and digital transformation goals.
Partner with business leadership and key stakeholders across sales marketing service and other business units to understand their needs and translate them into a clear Salesforce vision and prioritized backlog.
Champion a data-driven culture using platform metrics business insights and user feedback to inform strategic decisions and demonstrate the ROI of Salesforce initiatives.
2. Governance and Platform Oversight:
Establish and enforce a robust governance framework including standards for change management release management security protocols and data quality.
Oversee the Salesforce platforms health stability and security ensuring compliance with industry regulations (e.g. HIPAA SOC 2) and internal policies.
Manage a complex multi-org or single-org Salesforce environment including all clouds (e.g. Sales Cloud Service Cloud Marketing Cloud) and integrated applications.
Lead efforts to manage and reduce technical debt ensuring the platform remains scalable and maintainable as the organization grows.
3. Team and Vendor Management:
Build lead and mentor a high-performing Salesforce team including administrators developers business analysts and architects.
Oversee the day-to-day operations of the CoE ensuring efficient and agile delivery of projects and support services.
Manage relationships with Salesforce third-party vendors and system integrators negotiating contracts and ensuring that external partners deliver high-quality on-time solutions.
4. Innovation and Continuous Improvement:
Stay current with the latest Salesforce technologies product releases and industry trends (e.g. AI automation Data Cloud) to identify opportunities for Zelis to realize value from a centralized user experience.
Foster a culture of continuous improvement regularly reviewing processes and methodologies to optimize efficiency and effectiveness.
Drive user adoption by implementing comprehensive training programs a clear support model and proactive communication plans.
5. Budget and Resource Management:
Develop manage and track the annual budget for the Salesforce platform including license costs vendor contracts and internal staffing.
Ensure optimal allocation of resources (internal and external) to meet project demands and business priorities.
Qualifications
Bachelors degree in Computer Science Information Systems Business Administration or a related field.
5 years of progressive experience in a leadership role managing a Salesforce platform with a significant portion dedicated to building and leading a CoE.
Deep expertise across multiple Salesforce clouds (e.g. Sales Service Marketing) and a strong understanding of the platforms declarative and programmatic capabilities.
Experience withData Cloud MuleSoft and Agentforce is a significant plus.
Proven track record of developing and executing a strategic roadmap for a complex enterprise-level Salesforce environment.
Strong experience with governance change management and release management processes in an agile development environment.
Excellent communication stakeholder management and negotiation skills with the ability to influence and build consensus at all levels of the organization.
Demonstrated ability to manage external vendors and system integrators effectively.
Salesforce certifications (e.g. Administrator Platform App Builder Sales/Service Cloud Consultant) are highly preferred.
Experience in the healthcare or financial services industry is a plus.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA Boston MA Morristown NJ Plano TX St. Louis MO St. Petersburg FL and Hyderabad India. We foster a hybrid and remote friendly culture and all our employees work locations are based on the needs of the position and determined by the Leadership -office work and activities if applicable vary based on the work and team objectives in accordance with Company policies.
Base Salary Range
$169000.00 - $225000.00At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors including experience education qualifications as well as job-related and industry-related knowledge and skills etc. Base pay is just one part of our Total Rewards package which may also include discretionary bonus plans commissions or other incentives depending on the role.
Zelis full-time associates are eligible for a highly competitive benefits package as well which demonstrates our commitment to our employees health well-being and financial protection. The US-based benefits include a 401k plan with employer match flexible paid time off holidays parental leaves life and disability insurance and health benefits including medical dental vision and prescription drug coverage.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.
Required Experience:
Director
Employment Type
Full-Time
