Carline Specialist (Cleveland, OH)

Cleveland, TN - USA

Monthly Salary: $ 57780 - 61000

Posted on: 05-10-2025

Vacancies: 1 Vacancy

Job Summary

Who We Are

Were Dealer Tire a family-owned international distributor of tires and parts established in 1918 in Cleveland OH. Were laser focused on helping the worlds largest and most trusted auto manufacturers grow their tire businessin fact weve sold more than 60 million tires to date. Were a thriving company and were looking for driven individuals to join our team. Thats where you come in!

Base Pay Range:

$57780-$61000

Targeted Annual Commission:

$5940

As a Carline Specialist your essential job functions will include the following:

Account Management and Marketing

Respond to inbound calls from both current and potential customers responding to customer requests/inquiries within one business day providing superior customer service technical related advice and translating inquiries into opportunities.
Exhibit strong focus and commitment to sales achievement and develop relationships with customers to help influence the sale.
Proactively make outbound calls to current and potential customers to identify opportunities to increase dealers tire sale revenues.
Ability to provide customer solutions through general knowledge of products processes & provides support to sales team as needed
Exhibit a strong focus on team-sell and developing relationships.
Represent Dealer Tire with all OEM dealers.

Service

Evaluate the customers needs and exercise discretion to determine appropriate actions.
Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.
Ensure the accurate processing of orders on a daily basis.
Interact with other departments such as Warehouse network Program Management and Accounts Receivable to ensure timely responses to customer inquiries and orders.
Resolve customer concerns and questions as it relates to delivery issues AOR assistance program element assistance and promotional and marketing questions.
Strive for one call resolution with every customer.

General

Communicate effectively with OEM Team Lead and Associate Team Lead regarding business issues.
Adhere to Dealer Tire goals and objectives by following core values.
Display a professional manner when dealing with internal and external customers.
Complete all administrative documentation required.
Input critical notes to contact center management system.
Attend all training sessions as required.
Exhibited basic proficiency with diagnostic skills and industry/product knowledge
Strong communication skills and time/productivity management
JDE - navigate to basic pages find basic data canceling orders placing orders releasing backorders.
Office tools: Basic knowledge of Outlook Word Excel
Salesforce: Basic navigation search / note entries / editing / returns
OE Programs: Basic knowledge of programs

Position Requirements

2-3 years of sales/service experience or equivalent work experience. Associate or Bachelors degree preferred.
Excellent communication & customer service skills
Successful completion of Sales Fundamentals
General knowledge of Alliance partner car models tire sizes tire model numbers and tire compatibility across all retail/wholesale brands.
Understand functions and processes of J.D. Edwards Salesforce Microsoft Teams Workday and other daily used systems.

Competencies Required

Agility
Collaboration
Customer Focus
Influence
Initiative
Relationship Building
Results Orientation
Trusted Advisor

Physical Job Requirements

Sit for long periods of time.
Continuous viewing from and inputting data to a computer screen.
Talk on a telephone for extended periods of time.

Drug Policy

Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire:An amazing opportunity to join a growing organization built on the efforts of hard working innovative and team-oriented people. The compensation offered for this position will depend on qualifications experience and geographic location. The total compensation package may also include commission bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off medical dental vision and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race color national origin religion gender age veteran status political affiliation sexual orientation marital status or disability (in compliance with the Americans with Disabilities Act*) or any other legally protected status with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application or any portions of same based on the impact of a disability should contact Dealer Tires Human Resources Department to discuss your specific needs. Please feel free to contact us at 1- x6550.

Required Experience:

Who We AreWere Dealer Tire a family-owned international distributor of tires and parts established in 1918 in Cleveland OH. Were laser focused on helping the worlds largest and most trusted auto manufacturers grow their tire businessin fact weve sold more than 60 million tires to date. Were a thrivi...