Authentication Guarantee Team Lead Night Shift

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.

Were looking for an Authentication Guarantee Team Lead to support daily eBay operations and inspire team excellence. Youll embody collector obsession by ensuring every item is handled with care get it right every time and bring out the best in everyone through coaching and feedback. This role requires someone who leads with integrity and kindness and isnt afraid to put the skunk on the table when challenges arise.

Youll report to the Supervisor eBay and work from our Santa Ana CA schedule for this position is Monday - Friday 3:30pm - 12am.

What Youll Do:

• Support and oversee daily eBay AG operations ensuring we work backwards from collector needs and maintain the highest standardsbecause getting it right is non-negotiable

• Monitor team performance and report on metrics (exceptions tracking inbound/outbound mail accuracy) providing accurate data for informed decisions

• Seek feedback early and oftenlisten to team members resolve conflicts with empathy escalate when necessary and always assume positive intent

• Set clear team goals with supervisors and eBay leadership starting with why to ensure everyone understands the goal and problem were solving

• Recognize high performance and reward accomplishments reinforcing our culture of excellence

• Discover training needs and provide coaching that fosters continuous learning and helps team members pursue long-term careers

• Put the skunk on the tableshare challenges transparently and early to address issues before they escalate

• Collaborate with internal and external partners to ensure seamless operations aligned with our collector-first mission

• Facilitate huddles manage inventory/cycle counts and reassign duties as needed

• Lead by example and champion all company policies including safety attendance and security
  

Who You Are:

• Experience: 4-6 years in collectibles grading/authentication fragile item mail processing or shipping art/antiques handling or similar role plus 2 years supervising staff including hiring scheduling performance reviews and personnel recommendations OR completion of internal training program

• Lead with integritymakes honest ethical decisions because trust is our brand

• Kind and respectfulassumes positive intent provides constructive feedback and creates an inclusive environment

• Exceptional communicator (written and verbal) who articulates ideas clearly and justifies decisions confidently

• Decisive problem-solver with high emotional intelligence who plays to win the game through long-term thinking

• Expert in fragile item handlingtrains others on methodologies to handle delicate items without damage

• Highly organized and detail-oriented with focused attentionyou sweat the small stuff and conduct research meticulously

• Effective at conflict resolution breaks down problems into foundational truths and questions assumptions

• Empowers teams through coaching delegation fostering continuous learning and building morale

• Thrives in fast-paced environments manages time effectively and maintains a positive attitude

• Punctual prepared responsible and adaptable with strong teamwork skills and self-awareness

• High school diploma or equivalent education background preferred or equivalent work experience
  

Physical Demands:

• Bending and Twisting: Bending neck/waist twisting neck/waist and squatting.

• Computer Use: Typing mouse work and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms signals and verbal instructions.

• Receiving and Inspecting Submissions: Ability to receive and in some departments inspect submissions. Ability to use a sharp blade and retrieve submissions from packaging.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Range: The hourly range for this position is $25.75 - $30.25. Entry level operations positions generally start at an hourly rate of $16.80. Actual compensation in this range will be based on a variety of non-discriminatory factors including location job level prior experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision

• Additional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email .

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

If you are based in California you can read information for California residents here.