IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Come join NRPs A team! Weve been recognized as a Top Workplace because we promote a culture where our team can build long-term careers and connections. As we grow as a company our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Associations Best Places to Work.
We value our employees by offering a competitive benefit package including:
Commission and bonus opportunities
Paid vacation and sick leave
11 Paid holidays
Paid maternity & parental bonding leave
Short & long term disability
Medical/Dental/Vision/Life Insurance
401(k) Match
Training certification & growth opportunities
Employee referral & recognition programs
Since its founding in 1994 NRP has been dedicated to building quality homes for our residents regardless of income. The NRP Group is a full-service multifamily developer general contractor and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information please visit .
Essential Functions:
- Respond to incoming support requests from employees addressing technology-related issues promptly and professionally.
- Troubleshoot hardware and software problems providing technical guidance and solutions to end-users.
- Utilize ticket tracking and management tools to prioritize and organize support requests effectively.
- Install configure and maintain computer systems software applications and peripherals for employees.
- Assist in setting up new user accounts ensuring access to the necessary systems and applications.
- Conduct routine checks and maintenance on computer hardware to ensure optimal performance.
- Provide user training and guidance on technology tools and best practices.
- Assist in managing and maintaining an inventory of technology assets including hardware and software licenses.
- Collaborate with IT teams to identify and resolve system workflow interruptions related to service requests and employee onboarding/offboarding.
- Document support interactions and resolutions for future reference and knowledge sharing.
- Participate in regular team meetings to discuss ongoing support needs and system changes.
- Stay updated on the latest technology trends and best practices to provide innovative solutions.
- Assist in coordinating and implementing system changes and updates ensuring minimal disruption to services.
- Foster positive relationships with employees by delivering exceptional customer service.
- Manage confidential information and access permissions with discretion.
- Other duties as assigned.
Qualifications:
- Experience - At least three years experience in providing IT support or a related field (e.g. help desk service desk technical support managed service provider). Familiarity with troubleshooting hardware and software issues. Experience with customer service and end-user support.
- Education - Bachelors degree in a relevant field (e.g. Information Technology Computer Science); an additional two years experience as described above will offset the need for a degree.
- Systems - Expert skill with Microsoft Windows 10 11 and proficient with macOS iOS Android Google OS operating systems. Experience with Azure Intune Autopilot BitLocker SharePoint MFA VPN.
- Applications - Expert skill with Microsoft Office Suite including Teams and OneDrive. Proficient with any ITSM software that manages ticket incidents service requests asset assignment knowledge base management and business workflows. Experienced with applications that provide remote desktop support driver updates and network scanning capabilities.
- Devices - Expert skill supporting desktops laptops tablets mobile devices TVs projectors and thin clients. Experience configuring and troubleshooting various devices managed by Autopilot or domain group policies.
- Services - Experienced with providing customer service to technical and non-technical end users. Basic understanding of IT business services including personnel onboarding offboarding changes as well as creating tickets change requests and purchase orders.
- Certifications - Relevant certifications such as ITIL v4 Foundation CompTIA A CompTIA Network and Microsoft Certified: Modern Desktop Administrator Associate are desired but not required.
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited hired assigned placed transferred demoted laid off terminated paid trained and generally treated during employment on the basis of qualifications and merit; without discriminationdue tocolor race religion sex (including pregnancy or marital status) sexual orientation gender identity and expression age national origin ancestry veteran status military status disability genetic information citizenship or any other classification or activity protected by federal state and local law and ordinances.
Required Experience:
IC
Employment Type
Full-Time
