IT System Administrator (Housing & Facility systems)

Your Role
As an IT System Administrator you will be responsible for planning coordinating and managing information technology projects and initiatives while also maintaining and administering our IT systems in the facility scope (workspaces access control printing etc.). Your role will be administering IT systems and enhancing the environment throughout its lifecycle in the region. You collaborate closely with the facility managers participate in projects and manage suppliers. Technologies in scope; Print fleet management Physical Access Control Networking End User Hardware.

What Youll Do

Service Desk:

• Provide specialist level user support on facility hardware tooling and associated services by answering questions and resolving issues for internal customers in person via telephone via email or via online tooling
• Provide system troubleshooting assistance finding the root cause for issues
• Manage escalated issues in line with the Service Level Agreement. Applying proper categorization and timely resolution of tickets and rerouting wrongly assigned tickets
• Escalate complex issues to appropriate channels internal or external. Engaging external vendors or partners overseeing issues through completion testing and communicating back to the user

System Administration:

• Co-Owner of the IT scope in our facility blueprint and system setup concepts. Maintain contact with the business internal IT and vendors on the infrastructure to ensure all required usage guidance is executed according to standards & agreements
• Liaise with stakeholders in relation to improvements planning or issues and provide future recommendations
• Monitor maintain and update the facility tooling infrastructure (workspace printing access signage) to achieve maximum uptime and trouble-free usage
• Maintain internal documents and knowledge base pages as new functionality is introduced or changed
• Provide guidance and training to staff on the use of new technologies and systems ensuring a smooth transition and user adoption
• Perform basic updates to the systems maintain user permissions user roles profiles and hierarchies maintain security and data protection

Project Participation:

• Participate in projects to test and implement the system in new locations running the IT stream
• Participate in projects to test and deploy new features to the organization
• Coordination planning and execution of project tasks
• Creation and ownership of IT scoping
• Budget Management: Work closely with the project managers / sponsors to develop and manage the IT budget track expenditures and optimize resource allocation

Who You Are

• Bachelors degree in Information Technology IT Infrastructure or related field
• Minimum of 3 years of experience in IT facility planning project management system administration or a similar role
• Excellent communication skills in English
• Understanding of systems management network configuration and IT building fabrics
• Its meritorious if you have Project management certification (e.g. PRINCE2 Agile SCRUM) and/or if you have experience from the healthcare industry

As a person you have excellent communication skills an analytical and creative mindset and problem solving skills. You have the ability to work collaboratively in a cross-functional team environment. Youre also customer oriented result driven and like to work in an innovative company that is continuously developing.

Why join Embla Medical
At Embla Medical youll make a real difference in peoples lives. Youll join a purpose-driven company that values innovation collaboration and long-term career development. This is more than just a role its an opportunity to build a meaningful career. You will work in a flexible and international organization together with committed colleagues who all work towards the same goal to improve peoples mobility!

The Employment
Full time start as soon as possible. Probationary period. Remote/hybrid travelling is required in this position.

The application

Click on Apply to proceed. Application period ends. Please send us your application written in English.

Join us in our mission to improve peoples mobility!

Embla Medical is committed to sustainable business practices and renowned for positively impacting peoples health and well-being

Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.