Technical Support Executive
Technical Support Executive
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Job Description
Were seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications cloud computing and software development as well as excellent problem-solving and communication skills.
Tasks
1. Technical Support: Provide technical support to customers via phone email chat or inperson resolving technical issues related to our CPaaS platform.
2. Troubleshooting: Troubleshoot technical issues using various tools and techniques including debugging logging and network protocol analysis.
3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform including its architecture APIs and integration capabilities.
4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.
5. Documentation: Maintain accurate records of customer interactions technical issues and resolutions using our CRM and ticketing systems.
6. Collaboration: Collaborate with cross-functional teams including sales product development and QA to identify and resolve technical issues.
Requirements
1. Education: Bachelors degree in Computer Science Information Technology
Telecommunications or a related field.
2. Technical Skills: Strong technical background in telecommunications cloud computing and software development.
3. CPaaS Platform Experience: Experience with CPaaS platforms preferred.
4. Problem-Solving Skills: Excellent problem-solving skills with the ability to analyze complex technical issues.
5. Communication Skills: Excellent communication and interpersonal skills with the ability to communicate technical information to non-technical stakeholders.
Experience: 2 years of experience in technical support preferably in a CPaaS or telecommunications environment.
2. Cloud Platforms: Experience with cloud platforms such as AWS Azure or Google Cloud.
3. DevOps: Experience with DevOps practices and tools such as Jenkins Docker or Kubernetes.
4. Programming Skills: Familiarity with programming languages such as Python Java or C.
Employment Type
Employee
