Desktop Support Engineer (remote)

Long Beach Unified School District

Job Location:

Long Beach, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Long Beach Unified School District is looking for a Desktop Support Engineer to provide technical support to our clients. You will assist with the installation upgrading and troubleshooting of hardware and software systems. Wed like to meet you if youre computer-savvy and like assisting end consumers. To be successful in this profession you need have a problem-solving mindset as well as the ability to provide clear technical instructions. Remote troubleshooting approaches should also be familiar to you. Finally you will provide timely and accurate customer service while increasing client satisfaction.

Responsibilities;

Handle user complaints about hardware software and networking.
Show consumers how to install software and computer peripherals.
To diagnose issues ask specific inquiries.
Simple step-by-step instructions should be provided to users.
Alternate routes should be tried until an issue is resolved.
Keep logs of technical concerns and remedies.
Send unsolved concerns to the next level of assistance.
Check in with clients to confirm their systems are operational.
Customer comments and possible product requests should be reported.

Requirements;

Work experience as a Desktop Support Engineer Technical Support Engineer or a similar job is required.
Practical familiarity with Windows Linux and Mac OS environments
Knowledge of office automation devices and computer peripherals such as printers and scanners is required.
Understanding of network security techniques and anti-virus software
Capability to troubleshoot remotely and provide clear instructions
Outstanding problem-solving and multitasking abilities
Attitude toward customers
Bachelor of Science in Computer Science or a related discipline