Benefits Specialist

Fountain Valley, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

About the Role

We are seeking two Benefits Specialists to join our call center team during the busy Open Enrollment period. This is a high-volume employee-facing role that requires strong knowledge of benefits administration excellent communication skills and the ability to deliver clear and empathetic guidance to employees.

The position is temporary through December 31 with the potential for permanent employment based on performance and business needs.

Key Responsibilities

Serve as the first point of contact for employees calling with questions related to benefits during the Open Enrollment period (October 27 November 15).
Handle a high call volume (expected calls total across the team during Open Enrollment).
Provide accurate timely and clear information about health dental vision life insurance disability retirement and other employee benefits.
Assist employees in understanding benefit options enrollment procedures and eligibility requirements.
Document all inquiries issues and resolutions in the call tracking system.
Continue to support employee benefit inquiries after Open Enrollment ends when call volumes are expected to decrease.
Deliver excellent customer service by demonstrating patience empathy and professionalism on every call.

Schedule

Training: 100% onsite
After training: May work from home on Fridays (based on performance feedback).
Standard business hours schedule with flexibility to handle increased call volume during Open Enrollment.

Qualifications:

Minimum of 3 years of experience in employee benefits benefits administration or a related HR role.
Minimum of a High School Diploma is required
Strong working knowledge of health & welfare benefits retirement plans and open enrollment processes.
Exceptional communication skills with the ability to explain benefits clearly and simply to employees.
Strong problem-solving and active-listening skills; customer-service mindset is essential.
Proficiency with call tracking systems and standard HR/benefits software.
Ability to manage a high call volume efficiently while maintaining quality service.
Spanish language skills are a plus.

Job Description: About the Role We are seeking two Benefits Specialists to join our call center team during the busy Open Enrollment period. This is a high-volume employee-facing role that requires strong knowledge of benefits administration excellent communication skills and the ability...