Customer Care Executive – Inbound Process JG
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
2 Vacancies
Job Summary
Work Mode: 6 Days Working
Experience: 05 years
Qualification: Graduate / Postgraduate (any field except Engineering)
About the Role
Were looking for a Customer Service Representative / Customer Care Executive (Inbound) to deliver outstanding support by handling client queries resolving complaints and ensuring customer satisfaction. The ideal candidate will have strong communication skills problem-solving abilities and a customer-first approach.
What Youll Do
Handle inbound calls and email inquiries from prospects and clients.
Provide accurate information solutions and alternatives within agreed timelines.
Identify and assess customer needs to achieve high levels of satisfaction.
Follow communication procedures guidelines and policies.
Document interactions and maintain accurate records.
Proactively follow up with customers to ensure query resolution.
Suggest information about services to attract and retain customers.
What You Bring
Graduate/Postgraduate in any field (except Engineering).
05 years of experience in customer care. Candidates from the Mutual Fund industry preferred though experience in other industries with client handling exposure will also be considered.
Fluency in English Hindi & Gujarati (must).
Excellent verbal & vocal communication skills in English.
Strong problem-solving documentation and conflict-resolution skills.
Ability to multi-task analyze information and work with accuracy & attention to detail.
Loyal honest and committed with a long-term career vision.
Decision-making ability and customer-centric mindset.
Why Join Us
This role is more than just answering queriesits about building trust delivering quality service and creating long-term relationships with clients. Youll be part of a professional growth-oriented team with opportunities to enhance your skills in the financial services space.
How to Apply
If youre passionate about delivering exceptional customer experiences and meet the above criteria apply now via our official careers page or through the link in this post.
Required Skills:
customercustomer satisfactionemail supportlive chat managementvoice processclient handlingcustomer supportinbound queriesinbound callsmutual fundschat processcustomer care
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
