Senior Reservation Executive
Location: InfoParkKochi Kerala
Education: Graduation Mandatory (Hospitality / Travel background preferred)
Experience: Minimum 2 years of experience in the International Travel Industry.
Salary: 25000 -30000 per month(Based on previous exp and package)
Requirement : Excellent Communication Skill is mandatory.
Work Timing: Rotational Night Shift
Job Summary:
We are looking for a proactive and detail-oriented Senior Reservation Executive to manage travel systems and ensure smooth booking operations. Ideal candidates should have prior experience with GDS platforms PMS systems and excellent communication skills.
Responsibilities:
- Handle domestic and international reservation requests for hotels flights and packages.
- Manage group bookings corporate reservations and VIP clients efficiently.
- Ensure accurate booking confirmations amendments and cancellations.
- Respond to customer queries through calls emails and chat with professionalism.
- Coordinate with travel partners vendors and suppliers to secure best deals.
- Upsell additional services such as insurance transport and upgrades.
- Maintain updated knowledge of travel products policies and reservation systems (Amadeus Galileo Sabre or other GDS).
- Mentor and guide junior reservation executives when required
Requirements
- Graduation (Bachelors Degree)
- Fluency in spoken and written English
- Experience with Travel Systems (Opera Online B2B portals)
- Familiarity with GDS (Galileo Amadeus Nuflight) and PMS ( Prologic)
- Strong IT skills: Windows management networking printer setup troubleshooting
- Proficiency in MS Office
- CRM knowledge is a plus
Required Skills:
Experience with Travel Systems GDS Platforms PMS Systems CRM Software
Required Education:
Any Graduate