AI Agent Engineer (Machine Learning Engineer)
AI Agent Engineer (Machine Learning Engineer)
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Job Description
Job Description
The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3 a cutting-edge AI Agent system thats pushing the boundaries of conversational AI. Gen3 isnt your typical chatbot; its a goal-oriented dynamic and truly conversational system capable of reasoning planning and adapting to user needs in real-time. By leveraging a multi-agent architecture and advanced language models Gen3 delivers personalized and engaging user experiences moving beyond scripted interactions to handle complex tasks and off-script inquiries with ease.
About the Role:
Were seeking a passionate AI Agent Engineer to join our this role youll contribute to innovating at the forefront of AI technology focusing on developing and refining intelligent autonomous agents that leverage Large Language Models (LLMs) to streamline operations. Youll be a key player in implementing and improving the cognitive architecture for our AI-powered applications creating systems that can reason plan and execute complex multi-step tasks. Youll primarily focus on defined project scopes and tasks working under the guidance of more senior team members.
What Youll Do (Responsibilities):
Contribute to the design and development of robust stateful and scalable AI agents using Python and modern agentic frameworks (e.g. LangChain LlamaIndex).
Support the evaluation and selection of appropriate foundation models and services from third-party providers (e.g. OpenAI Anthropic Google) contributing to the analysis of their strengths weaknesses and cost-effectiveness for specific use cases.
Participate in the lifecycle of AI Agent deploymentcollaborate closely with your immediate team including product managers and software engineers to understand user needs for the features youre building.
Troubleshoot and debug AI systems to ensure optimal performance and reliability in production environments for assigned components.
Document development processes code and findings to ensure knowledge sharing and maintainability within the team.
Core Technical Competencies:
Familiarity with LLM-Oriented System Design: Understanding of multi-step tool-using agents (e.g. LangChain Autogen). Basic understanding of prompt engineering context management and LLM behavior (e.g. hallucinations).
Tool Integration & APIs: Ability to integrate agents with external tools databases and APIs (e.g. OpenAI Anthropic) in secure execution environments.
Retrieval-Augmented Generation (RAG): Understanding of RAG pipelines with vector databases.
Evaluation & Observability: Basic understanding of LLM evaluation frameworks and monitoring for latency and accuracy.
Safety & Reliability: Awareness of prompt injection and basic concepts of implementing guardrails and fallback strategies.
Performance Optimization: Basic understanding of managing LLM token budgets and latency.
Planning & Reasoning: Familiarity with concepts of agents with long-term memory and planning capabilities.
Programming & Tooling: Proficient in Python (Fast API) and LLM SDKs;
Bonus Points (Preferred Qualifications):
Bachelors or Masters in a relevant field (e.g. Computer Science AI Machine Learning NLP).
Understanding of foundational ML concepts (attention embeddings transfer learning).
The Interview Process:
We are excited to learn more about you so we want to be transparent about what you can expect from our interview process:
1. Initial Call with Talent Team - 15 mins
2. Interview with one member of the Hiring Team - 45 minutes
3. Take-home technical challenge
4. A technical interview with two of our developers to talk more in-depth about your technical experience and answer any questions you might have - 1 hour
5. Final interview with 2 of the following: CTO or Engineering Manager/Director - 45 minutes
About Zendesk
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly focus on innovation and scale with their growth.
More than 100000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco Zendesk has operations in the United States Europe Asia Australia and South America.
Interested in knowing what we do in the community Check out the Zendesk Neighbor Foundation to learn more about how we engage with and provide support to our local communities.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry physical or mental disability military or veteran status or any other characteristic protected by applicable law.
By submitting your application you agree that Zendesk may collect your personal data for recruiting global organization planning and related purposes. Zendesks Candidate Privacy Notice explains what personal information Zendesk may process where Zendesk may process your personal information its purposes for processing your personal information and the rights you can exercise over Zendesks use of your personal information.
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Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
