Medical Front Office Patient Service Specialist

Medical Front Office - Patient Service Specialist

Menlo Park California

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones scheduling insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.

Job Description

When patients enter our center we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate communicate with individuals via email and phone manage patient payments and utilize multiple computer programs. Dont underestimate the impact you can make on every patients care experience even before they leave the waiting room.

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones scheduling insurance verification and running end of day reports.

Schedule:

• Center Location: 3532 Alameda De Las Pulgas Menlo Park CA 94025
• Type of Employment: Full Time
• Hours: Weekdays
• Compensation $21.00 - $23.00/hour based on experience

Why Join Us: (benefits for full-time at 32 hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX health vision and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices insurance companies and translation companies market operational leaders and business development team
• Collect co-pays from patients manage payer approvals and conduct insurance authorizations and verifications

Minimum Qualifications:

• High School Diploma or GED

Preferred Qualifications:

• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience
• Insurance Verification Experience
• Health Care Experience

Physical Requirements:

• Ability to walk stand bend and reach consistently throughout a work day/shift
• Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
• Ability to lift up to 25lbs safely from ground to waist using proper body mechanics
• Ability to carry office supplies up to 10lbs
• Visual acuity (near and distant) sufficient to maintain accurate records recognize people and understand written direction
• Ability to speak and hear sufficiently to understand and give directions

Equal Opportunity Employer/including Disabled/Veterans