Automotive Service Manager
Share
Job Location:
New Roads, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
New Roads Motor Company is looking for an experienced Automotive Service Manager to lead our service department. This role is responsible for overseeing daily operations mentoring staff ensuring exceptional customer satisfaction and driving efficiency across all service workflows. The ideal candidate will be a proven leader with a strong background in dealership service operations and a customer-first approach.
Responsibilities
Oversee all service department operations including scheduling customer service technician productivity and workflow management
Manage and ensure compliance with all warranty processes maximizing warranty revenue while adhering to manufacturer standards
Provide leadership and oversight for the dealerships Mobile Service Team to deliver efficient high-quality off-site service
Recruit train and develop service advisors and technicians
Maintain a high level of customer satisfaction addressing escalated issues promptly and professionally
Monitor department profitability including budgets labor hours and parts inventory
Collaborate with parts sales office and body shop departments to optimize overall dealership performance
Enforce safety standards manufacturer requirements and company policies
Keep accurate service records reports and customer communication logs
Track and monitor KPIs to ensure goals are consistently achieved or exceeded
Foster a culture of accountability professionalism and continuous improvement
Mentor team members to encourage ongoing learning and career development
Qualifications
High school diploma or equivalent required; post-secondary education preferred
Prior experience as a Service Manager or in a senior dealership service role required
Demonstrated success in automotive dealership service operations
Strong leadership communication and organizational skills
Proficiency in DMS systems and dealership software (Dealertrack) preferred but not required
In-depth knowledge of automotive repairs service processes and warranty procedures
Valid U.S. drivers license with a clean driving record
Benefits
Competitive salary with performance-based bonuses
Medical dental and vision insurance
401(k) with company match
Paid time off and holidays
Employee discounts on vehicles parts and service
Ongoing training and professional development opportunities
Positive professional and team-oriented dealership culture
New Roads Motor Company is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. All qualified applicants will receive consideration without regard to race color religion gender sexual orientation gender identity or expression national origin age disability or veteran status.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loan...
