Bilingual Assistant Program Director (Restgate Hotel)

Intro/Program Description:The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Center (Isaacs Center) are well-established Manhattan community-based agencies with a combined annual operating budget of approximately $63 million that support services to approximately 30000 New Yorkers. Goddard Riverside and The Isaacs Center are two of New York Citys leading human services organizations meeting the needs of children youth and families homeless individuals and older adults throughout Manhattan and New York City. Pathways for Youth is an effort to help young adults reach age 24 prepared to be self-sustaining by providing a primary adult support to coach and assist in life planning and navigation over multiple years.

Goddard Riverside is excited to announce we are diving into our settlement roots and becoming a resource to Asylum Seekers in New York City! Goddards newest endeavor will be a Sanctuary Site for Asylum Seeking families. This residence will be a place where families can feel safe receive resources and support while becoming acclimated and part of the community.

Purpose of Position: Provide support and supervision to case management team at The Restgate Hotel Sanctuary Site located in Long Island City Queens. The residence has 39 units for families seeking asylum in NYC. This position will assist Program director with daily operations as needed.

Schedule: Tuesday through Saturday rotating on-call. 10:00 am to 6:00 pm Saturday 9:00 am to 5:00 pm (flexible timing for Saturday)

Salary Range:$63500-$76500

• Directly supervise case management staff
• Provide supervision to staff; promote staff development evaluate their work and initiate performance improvement plans when required.
• Support evidence-based practice models including person centered planning motivational interviewing trauma informed care culturally sensitive and strengths-based approach.
• Assist Program Director with daily program operations serve as senior leader in Program Directors absence.
• Establish and cultivate professional and positive relationships with families.
• Coordinate Residential Aid/Case Management field-based appointments with families.
• Assist in coordinating and scheduling recreation activities for families including groups.
• Coordinate interpretation and translation services.
• Assist clinical team with troubleshooting with NYC Department of Education (DOE)
• Coordinate with the Mayors Office of Immigration Affairs (MOIA) and other legal assistance programs.
• Stay informed on all contract requirements ensure compliance and assist in completion of documentation/funder reporting.
• Ensure documentation including incident reporting is completed in a timely manner.
• Provide crisis intervention as needed for families.
• Plan and troubleshoot with facilities and security staff.
• Assist with audit preparation and performance improvement plans as needed.
• Attend staff meetings case conferences training programs and supervision meetings.
• Other duties as required.
• Participate in on-call rotation with Program Director

Qualifications/Educational Requirements

• Bachelors Degree in human services field
• Masters degree in social work or other human services field preferred
• Supervisory experience required.
• Solid understanding of immigration laws regulations procedures and benefits/entitlements
• Strong understanding of trauma and how it manifests as well as experience delivering trauma-informed culturally sensitive services.
• Fluent in English and proficient in one of the following: Spanish/Arabic/French/Haitian Creole/Russian required.
• Experience working on-site in a congregate housing setting preferred.

Skills Knowledge and Abilities

• Excellent verbal and written communication skills
• Strong organizational and leadership skills
• Ability to negotiate numerous priorities resolve conflicts and manage a high degree of communication with multiple parties.
• Ability to develop implement and manage systems and processes.
• Excellent judgement

Computer Skills:

• Proficient in Microsoft Office
• Ability to learn data base systems such as CARES

Physical Requirements and Work Environment

• Indoors at residence
• Frequent walking and standing
• Occasional lifting up to 30 lbs.

Employee Benefits:

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race color religion creed gender national origin age disability marital or veteran status sexual orientationgender identityor any other characteristic protected by federal state or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job

IND123