Mobile Service Coordinator
Mobile Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Mobile Service Coordinator
Location: St. Charles Automotive Group - St. Charles Missouri
Employment Type: Full-Time
About the Role
St. Charles Automotive is expanding our Mobile Service program and looking for a Mobile Service Coordinator to be the central connection between our customers technicians in the field and our dealership team. This is not just a back-office role - as the face and voice of Mobile Service youll ensure that every customer receives a seamless professional and convenient service experience.
If youre organized detail-oriented and thrive on helping people this role puts you at the heart of one of the fastest-growing opportunities in the automotive industry.
What Youll Do
Serve as the main point of contact for all Mobile Service customers via phone web and in-person inquiries.
Manage the Mobile Service calendar to maximize technician productivity efficiency and route planning.
Use dealership tools (recall dashboards missed opportunity reports customer databases) to proactively schedule service opportunities.
Communicate clearly with customers about services offered appointment details and follow-up needs.
Partner with technicians to ensure mobile units are properly stocked with parts and tools each day.
Track key performance indicators (ROs per day revenue per RO customer satisfaction scores).
Support customer-pay growth by offering maintenance options and following up on declined services.
Maintain accurate records in the DMS and support warranty/recall documentation.
Act as a brand ambassador - professional customer-focused and committed to delivering quality and convenience.
What We Offer
Competitive hourly pay plus performance-based incentives.
Company-paid health insurance plus dental vision life and disability coverage.
Paid holidays vacation and your birthday off.
Weekly pay via direct deposit.
Training and advancement opportunities - Mobile Coordinators often grow into Service Advisor BDC Manager or Fixed Operations leadership roles.
401(k) retirement plan with company support.
A collaborative team-focused environment where your role drives the success of Mobile Service.
The chance to be part of a forward-thinking program redefining automotive service.
What Were Looking For
Prior experience in customer service scheduling or service advisor roles (automotive experience preferred).
Strong communication organizational and multitasking skills.
Comfort using digital scheduling platforms dealership software and DMS systems.
Proactive problem-solver who anticipates customer and technician needs.
Positive customer-first mindset with confidence in engaging both individual and fleet accounts.
A passion for being part of an innovative and growing area of automotive service.
Why Join Mobile Service
Mobile Service is transforming the way dealerships serve their communities. As a Coordinator youll:
Own the customer experience - ensuring each interaction is smooth professional and memorable.
Make an immediate impact - your scheduling and follow-up directly drive efficiency and revenue.
Grow your career - gain skills that translate to Service Advisor BDC Manager or Fixed Ops leadership roles.
Be part of innovation - shape a program that puts St. Charles Automotive on the cutting edge of customer convenience.
Apply today to join St. Charles Automotive as a Mobile Service Coordinator and help lead the future of automotive care!
Required Experience:
IC
Employment Type
Full-Time
