Information Systems Support Specialist (4553-07)
Information Systems Support Specialist (4553-07)
Posted on :
04-10-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-10-2025
Job Description
Information Systems Support Specialist (4553-07)
Location:Cincinnati Ohio
Your Benefits of Working forHamilton County!
- Starting Salary: $25.90 per hour
- Generous Paid Time Off: 11 Paid Holidays Immediately Begin Accruing Paid Vacation and Sick Time Earned Personal Days and Paid Parental Leave.
- Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical HRA Dental Vision Employer-Paid Life Insurance Long-Term Disability Tuition Reimbursement Public Service Loan Forgiveness Eligibility Free On-Site Parking Wellness Incentives robust Employee Assistance Program access to Free Medical and Rx through Marathon Health plus expansive Behavioral and Mental Health Resources and More!
Summary of Job Duties:
As the 911 Systems Technician at Hamilton County you will support the daily operation and maintenance of Hamilton Countys emergency communications technology with primary responsibility for the Next Generation 911 (NG911) system. This role ensures system reliability through routine monitoring troubleshooting and documentation and assists with installations upgrades and configuration tasks. Working under general supervision and in collaboration with public safety personnel county IT teams and external vendors the technician contributes to the functionality and performance of NG911 and other related systems that support emergency response operations.
- Monitors and maintains daily operations of the NG911 system and other emergency communications platforms; performs system health checks and verifies functionality of critical applications; troubleshoots software hardware and network issues affecting emergency response systems; escalates unresolved or complex incidents to appropriate technical staff or county IT teams; documents incidents and resolutions to support system performance tracking and operational planning.
- Assists with the evaluation procurement and deployment of hardware software and network solutions to support 911 operations; collaborates with vendors to assess system requirements hardware specifications and software configurations; participates in testing validation and acceptance of new equipment and system enhancements; provides technical input to improve purchasing decisions and long-term system sustainability.
- Supports system implementation efforts including installation configuration testing and go-live activities for system upgrades enhancements and expansions; refines system settings to meet operational needs; troubleshoots and resolves technical issues during implementation phases; maintains detailed technical documentation on installation procedures configurations and performance metrics; assists in developing training materials for system users when needed.
- Collaborates with internal staff public safety partners county IT teams and external agencies to support operational integration and technical alignment; participates in operational meetings technical workgroups and/or project planning discussions to share insights on system needs troubleshooting approaches and system optimization opportunities; provides input on technical impacts related to operational or policy changes.
- Ensures compliance with applicable local state and federal regulations governing emergency communications technology; maintains system security protocols access controls and operational safeguards; supports system audits testing and reporting requirements; identifies potential risks and vulnerabilities in systems and coordinates corrective actions with the Technical Services team
- Assists in maintaining system documentation technical diagrams user guides and operational workflows; ensures accurate recordkeeping of system updates configurations license renewals and maintenance activities; supports ongoing system performance monitoring preventive maintenance schedules and lifecycle planning activities to ensure uninterrupted 911 service delivery
- Maintains regular and reliable attendance while delivering timely and professional customer service.
- Perform other related duties as assigned.
Minimum Qualifications:
- Completion of undergraduate core course work for degree in computer science/programming systems design or system analysis
- 6 months experience in project/program management
- 3 courses in supervision (or 3 months experience)
- Or equivalent
Position Specific Qualifications:
- Must be able to maintain a flexible schedule and willing to work overtime
- Must be able to respond to urgent system outages during evenings nights weekends or holidays Created By: Carmen White July 16 2025 Page 4 of 4 as part of an on-call rotation.
- Must be willing to support satellite locations
- Required to carry a cell phone.
Hazardous Working Conditions:
- exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions.
Work Location and Hours:
- 2377 Civic Drive Cincinnati Oh. 45231
- 80 Hours Bi-weekly
Deadline to Apply:
Until Filled
Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin citizenship status marital status age disability genetic information protected veteran status gender identity or expression sexual orientation or any other characteristic protected by law. We are a second-chance employer.
Required Experience:
IC
Employment Type
Hourly
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